At a Glance
- Tasks: Manage catering stands during matchdays, ensuring top-notch service and food hygiene.
- Company: Join the iconic Newcastle United Football Club at St. James' Park.
- Benefits: Flexible casual hours, vibrant work environment, and a chance to be part of exciting events.
- Other info: Perfect for those who thrive in fast-paced environments and love football!
- Why this job: Be at the heart of matchday excitement while leading a dynamic team.
- Qualifications: Experience in catering or hospitality management and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Manage the catering stand during matchdays and events at St. James’ Park, ensuring efficient operations, high-quality food hygiene, and excellent customer service.
Main Responsibilities
- Oversee the day-to-day operation of catering kiosks or concession stands during matchdays and events.
- Lead and supervise kiosk staff to ensure efficient, professional, and high-quality customer service.
- Coordinate food and beverage service to maintain smooth operations during busy service periods.
- Ensure kiosks are fully stocked, prepared, and operational before gates open and throughout events.
- Monitor staff performance, allocate duties, and provide support where required during service.
- Handle customer enquiries, complaints, and service issues professionally and efficiently.
- Ensure all till operations and payment procedures are followed correctly.
- Maintain high standards of food hygiene, cleanliness, health & safety, and licensing compliance.
- Conduct stock checks and communicate replenishment requirements to catering management.
- Monitor food quality, portion control, and presentation standards across the kiosk operation.
- Support queue management and customer flow to maximise service efficiency and guest satisfaction.
- Complete opening and closing procedures, including setup, reporting, cleaning, and securing kiosk areas.
- Ensure all team members follow stadium policies, operational procedures, and safety regulations.
- Maintain a calm, organised, and professional approach in a fast-paced, high-pressure stadium environment.
- Support the training and onboarding of casual kiosk and catering staff where required.
The Ideal Candidate
- Previous experience in a supervisory role within catering, hospitality or events environments.
- Strong leadership skills with the ability to motivate and manage casual staff in a fast-paced stadium setting.
- Excellent organisational and multitasking abilities, particularly during high-volume matchday service periods.
- Confident decision-maker who can remain calm and effective under pressure.
- Strong customer service skills with the ability to handle enquiries and resolve complaints professionally.
- Good understanding of food hygiene, health & safety, allergen awareness, and licensing regulations.
- Experience managing tills and basic financial procedures.
- Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large-scale events.
- Strong communication skills with the ability to liaise effectively across multiple departments.
- Detail-focused with high standards for service quality, cleanliness, and operational efficiency.
- Ability to train, guide, and support casual staff to ensure consistent performance.
- Comfortable working in a physically demanding, fast-paced stadium environment.
- Proactive and hands-on approach with a strong work ethic.
Apply now to join our team.
Casual Matchday Stadium Catering Stand Manager - Newcastle United Football Club in Newcastle upon Tyne employer: Sodexo
Newcastle United Football Club is an exceptional employer, offering a vibrant work culture at the iconic St. James' Park. As a Casual Matchday Stadium Catering Stand Manager, you'll enjoy flexible working hours during exciting matchdays, opportunities for professional growth, and the chance to lead a dynamic team in delivering outstanding customer service. Join us to be part of a passionate community that values teamwork, excellence, and a commitment to creating memorable experiences for fans.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Matchday Stadium Catering Stand Manager - Newcastle United Football Club in Newcastle upon Tyne
✨Tip Number 1
Get to know the venue! Familiarise yourself with St. James' Park and its catering operations. This will help you stand out during interviews, showing that you're genuinely interested in the role and ready to hit the ground running.
✨Tip Number 2
Network like a pro! Connect with current or former staff on LinkedIn or at events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Show off your leadership skills! Prepare examples of how you've successfully managed teams in high-pressure situations. This is key for a role like this, where you'll be leading kiosk staff during busy matchdays.
✨Tip Number 4
Be ready for a fast-paced environment! Practice staying calm under pressure and think about how you would handle customer complaints or service issues. This will demonstrate your ability to maintain high standards during hectic matchdays.
We think you need these skills to ace Casual Matchday Stadium Catering Stand Manager - Newcastle United Football Club in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight any previous experience in catering or hospitality. We want to see how you've led teams and managed busy environments, especially during events like matchdays!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points if you can to make it easy for us to see your skills and experiences at a glance. We love a well-organised application!
Tailor Your Application:Make sure to tailor your application to the role of Matchday Stadium Catering Stand Manager. Mention specific skills that relate to customer service, food hygiene, and team management. Show us why you're the perfect fit for our team!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sodexo
✨Know Your Stuff
Familiarise yourself with Newcastle United Football Club and its matchday operations. Understand the role of a Casual Matchday Stadium Catering Stand Manager, including food hygiene standards and customer service expectations. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a busy environment. Highlight how you motivated staff during peak times and resolved any issues that arose. This will demonstrate your ability to handle the fast-paced nature of matchdays.
✨Practice Customer Service Scenarios
Think about potential customer service challenges you might face in this role, such as handling complaints or managing long queues. Practising your responses will help you stay calm and professional during the interview, showcasing your strong customer service skills.
✨Ask Smart Questions
Prepare thoughtful questions to ask the interviewer about the team's culture, training opportunities, and expectations for the role. This shows that you're not only interested in the job but also eager to contribute positively to the team and improve operations at St. James' Park.
