At a Glance
- Tasks: Supervise hospitality bars, ensuring smooth service and high-quality customer experiences.
- Company: Join the vibrant team at Newcastle United Football Club with Sodexo Live!
- Benefits: Flexible casual hours, dynamic work environment, and opportunities for career growth.
- Other info: Fast-paced role perfect for those who thrive under pressure and love customer interaction.
- Why this job: Be part of thrilling matchdays and events while leading a passionate team.
- Qualifications: Experience in bar supervision and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Job Reference: SDX/TP/1173276/157964
Number of Positions: 20
Contract Type: Casual
Location: St. James' Park Newcastle
Closing Date: 27/06/2026
Job Category: Catering Management
We’re experience makers. And food fanatics. And we’re hiring. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Be part of something greater. This is an incredible opportunity to join our team at Sodexo Live! St James’ Park, Newcastle United Football Club for season 2026/27. Following on from our biggest season yet, we are looking to start the new upcoming season where we left off. With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for driven individuals to succeed in a fast and innovative catering environment and to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. We are looking for customer focused individuals, who want to be a part of something greater. If this is you, apply to join our team now.
Main Responsibilities
- Supervise day-to-day operations of hospitality bars on matchdays and event days, ensuring smooth and efficient service
- Lead, support, and motivate bar staff to deliver high-quality customer service in a premium environment
- Ensure bars are fully set up before service, including stock, glassware, equipment, and presentation standards
- Oversee drink service to ensure speed, accuracy, and consistency across all hospitality areas
- Monitor staff performance during service and provide on-the-spot guidance and support where needed
- Handle guest enquiries, requests, and complaints professionally and promptly
- Ensure compliance with licensing laws, including Challenge 25 and responsible alcohol service
- Manage tills and payment procedures to ensure accuracy and security
- Monitor stock levels, report shortages, and support stock rotation and replenishment
- Liaise with cellar and hospitality room teams to ensure seamless service delivery
- Maintain high standards of cleanliness, hygiene, and organisation across all bar areas
- Ensure all health & safety, food safety, and stadium operational procedures are followed
- Support queue management and service flow during peak periods to maximise efficiency
- Assist with opening and closing procedures, including setup, reconciliation, and end-of-day reporting
- Maintain a calm, professional, and solution-focused approach in a fast-paced, high-pressure stadium environment
- Support training and onboarding of casual bar staff where required
The Ideal Candidate
- Previous experience in a supervisory or senior bar role within hospitality, events, or stadium environments
- Strong leadership skills with the ability to motivate and coordinate casual staff under pressure
- Excellent knowledge of bar operations, including stock control, tills, and service standards
- Confident decision-maker who remains calm and effective in fast-paced, high-volume matchday settings
- Strong customer service skills with the ability to handle VIP and hospitality guests professionally
- Good understanding of licensing laws, including Challenge 25 and responsible alcohol service
- Highly organised with the ability to manage multiple priorities at once
- Strong communication skills with the ability to liaise across hospitality, cellar, and operations teams
- Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large-scale events
- Hands-on and proactive approach, willing to support bar service during peak periods
- High attention to detail with a focus on service quality, cleanliness, and operational efficiency
- Experience managing cash reconciliation and basic end-of-shift reporting
- Ability to train, guide, and support casual bar staff to maintain consistent standards
- Calm, professional, and solutions-focused when dealing with service issues or customer concerns
Casual Matchday Hospitality Bar Supervisor - Newcastle United Football Club in Newcastle upon Tyne employer: Sodexo
At Sodexo Live! St. James' Park, we pride ourselves on creating unforgettable experiences while fostering a vibrant and inclusive work culture. As a Casual Matchday Hospitality Bar Supervisor, you'll enjoy the thrill of working in a dynamic environment alongside passionate individuals, with ample opportunities for personal and professional growth within a leading global food and facilities management company. Join us to be part of an exciting journey where your contributions truly matter and every matchday is a chance to shine.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Matchday Hospitality Bar Supervisor - Newcastle United Football Club in Newcastle upon Tyne
✨Tip Number 1
Get to know the venue! Familiarise yourself with St. James' Park and its atmosphere. This will help you connect with the team and show your enthusiasm for the role during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former staff at Newcastle United Football Club. They can provide insider tips and maybe even put in a good word for you!
✨Tip Number 3
Show off your personality! When you apply, let your unique character shine through. We want to see how you can bring joy to our guests and make their matchday experience unforgettable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Sodexo Live!
We think you need these skills to ace Casual Matchday Hospitality Bar Supervisor - Newcastle United Football Club in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your experience. Share a bit about what makes you tick and why you’re excited about joining our team at St. James' Park.
Tailor Your Application:Make sure to tailor your application to the role of Casual Matchday Hospitality Bar Supervisor. Highlight your relevant experience in hospitality and any leadership roles you've had. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if it helps to make your skills and experiences stand out. We appreciate straightforwardness, especially in a fast-paced environment like ours!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Sodexo
✨Know Your Stuff
Familiarise yourself with the bar operations and hospitality standards expected at Newcastle United Football Club. Brush up on your knowledge of stock control, service standards, and licensing laws like Challenge 25. This will show that you're not just interested in the role but also understand the environment you'll be working in.
✨Show Off Your Leadership Skills
Prepare to discuss your previous supervisory experience and how you've motivated teams in high-pressure situations. Think of specific examples where you led a team to success during busy events. This will demonstrate your ability to handle the fast-paced nature of matchdays.
✨Customer Service is Key
Be ready to share stories about how you've handled customer enquiries or complaints in the past. Highlight your approach to ensuring a premium experience for guests, especially VIPs. This will showcase your commitment to delivering exceptional service, which is crucial for this role.
✨Stay Calm Under Pressure
Think of scenarios where you've had to manage multiple priorities or resolve issues quickly. During the interview, convey your calm and professional approach to problem-solving, especially in a bustling stadium environment. This will reassure them that you can maintain high standards even when things get hectic.
