At a Glance
- Tasks: Deliver top-notch food and drink service at matchdays and events.
- Company: Join the vibrant team at Newcastle United Football Club.
- Benefits: Flexible casual hours, dynamic work environment, and a chance to meet exciting guests.
- Other info: Perfect for those who thrive in fast-paced environments and love teamwork.
- Why this job: Be part of unforgettable matchday experiences in a premium hospitality setting.
- Qualifications: Experience in fine dining or hospitality is essential; passion for customer service is a must.
The predicted salary is between 12 - 15 £ per hour.
This role offers an opportunity to join Sodexo Live! for the 2026/27 season at St. James' Park, Newcastle United Football Club, working at both matchday and non‑matchday events within a fast‑paced, premium hospitality environment.
Main Responsibilities
- Deliver exceptional food and beverage service to guests in premium hospitality and fine dining areas on matchdays and event days;
- Provide a professional, attentive, and personalised guest experience at all times;
- Prepare dining areas to high presentation standards, including table set‑up, linen, glassware, and cutlery;
- Serve food and drinks efficiently and accurately in line with fine dining service standards;
- Maintain excellent product knowledge of menus, wines, beverages, and hospitality packages;
- Anticipate guest needs and respond promptly and professionally to requests or enquiries;
- Work closely with kitchen, bar, and hospitality teams to ensure seamless service throughout events;
- Ensure tables and service areas remain clean, organised, and well‑presented during service;
- Follow all food hygiene, health & safety, allergen, and licensing regulations;
- Operate tills and payment systems accurately where required;
- Assist with stock replenishment, polishing glassware/cutlery, and general hospitality preparation tasks;
- Handle guest feedback and resolve issues professionally to maintain a high‑quality hospitality experience;
- Support opening and closing duties, including set‑up, clearing, and cleaning responsibilities;
- Maintain professionalism, discretion, and composure in a fast‑paced premium hospitality environment;
- Uphold the stadium’s brand standards and commitment to outstanding customer service throughout all events.
The Ideal Candidate
- Previous experience in fine dining, hospitality, events, or premium food and beverage service essential;
- Passionate about delivering exceptional customer service and creating memorable guest experiences;
- Confident in a premium hospitality environment;
- Excellent communication and interpersonal skills with the ability to engage confidently with guests;
- Strong attention to detail and commitment to high presentation and service standards;
- Ability to work efficiently and calmly in a fast‑paced matchday and events environment;
- Good knowledge of food, beverages, wines, and fine dining service etiquette desirable;
- Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large‑scale events;
- Team player with a positive attitude and willingness to support colleagues across hospitality operations;
- Able to anticipate guest needs and respond professionally to requests or complaints;
- Comfortable serving high‑profile guests, corporate clients, and VIP hospitality customers;
- Confident following food hygiene, allergen, health & safety, and licensing procedures;
- Well‑presented with a professional and approachable manner at all times.
Casual Matchday Fine Dining Staff - Newcastle United Football Club in Newcastle upon Tyne employer: Sodexo
Joining Sodexo Live! at St. James' Park offers a unique opportunity to work in a vibrant and dynamic environment, where exceptional service is at the heart of our operations. Our commitment to employee growth is reflected in our supportive work culture, providing training and development opportunities that empower staff to excel in their roles. With the excitement of matchdays and high-profile events, you'll be part of a team that values professionalism, teamwork, and a passion for delivering memorable experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Matchday Fine Dining Staff - Newcastle United Football Club in Newcastle upon Tyne
✨Tip Number 1
Get to know the venue! Familiarise yourself with St. James' Park and its hospitality offerings. This will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former staff on social media or at events. They can provide insider tips and might even put in a good word for you!
✨Tip Number 3
Practice your service skills! Whether it's pouring wine or setting a table, being confident in your fine dining abilities will impress during any practical assessments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Casual Matchday Fine Dining Staff - Newcastle United Football Club in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous experience you have in fine dining or hospitality. We want to see how your background aligns with the role, so don’t hold back on sharing those relevant stories!
Personalise Your Application:Tailor your application to reflect our values and the specific requirements of the job. Use the job description as a guide to showcase how you can deliver exceptional service and create memorable experiences for our guests.
Be Professional Yet Approachable:Remember, we’re looking for candidates who can maintain professionalism while being friendly and engaging. Your written application should convey your personality and passion for hospitality, so let that shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at St. James' Park!
How to prepare for a job interview at Sodexo
✨Know Your Fine Dining Basics
Brush up on your fine dining etiquette and service standards. Familiarise yourself with common terms, table settings, and the types of food and beverages you might be serving. This knowledge will not only impress your interviewers but also show that you're serious about the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a guest. This will demonstrate your passion for creating memorable experiences, which is key for this role.
✨Practice Your Communication
Since you'll be interacting with guests and team members, practice clear and confident communication. You might want to role-play common scenarios with a friend, focusing on how to engage with guests and respond to their needs professionally.
✨Dress to Impress
First impressions matter, especially in a premium hospitality environment. Dress smartly for your interview, reflecting the high standards expected at St. James' Park. A polished appearance will show that you understand the importance of presentation in fine dining.
