At a Glance
- Tasks: Deliver exceptional fine dining service at matchdays and events, ensuring a memorable guest experience.
- Company: Join Sodexo Live! at St James' Park, a leader in food and facilities management.
- Benefits: Flexible hours, career progression, and the chance to work in a vibrant environment.
- Other info: Fast-paced environment with opportunities to work with high-profile guests.
- Why this job: Be part of an exciting team and create unforgettable experiences for guests.
- Qualifications: Experience in fine dining or hospitality, with a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
This is an incredible opportunity to join our team at Sodexo Live! St James' Park, Newcastle United Football Club for season 2026/27. Following on from our biggest season yet, we are looking to start the new upcoming season where we left off. With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for driven individuals to succeed in a fast and innovative catering environment and to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. We are looking for customer focused individuals, who want to be a part of something greater.
Responsibilities
- Deliver exceptional food and beverage service to guests in premium hospitality and fine dining areas on matchdays and event days.
- Provide a professional, attentive, and personalised guest experience at all times.
- Prepare dining areas to high presentation standards, including table setup, linen, glassware, and cutlery.
- Serve food and drinks efficiently and accurately in line with fine dining service standards.
- Maintain excellent product knowledge of menus, wines, beverages, and hospitality packages.
- Anticipate guest needs and respond promptly and professionally to requests or enquiries.
- Work closely with kitchen, bar, and hospitality teams to ensure seamless service throughout events.
- Ensure tables and service areas remain clean, organised, and well‑presented during service.
- Follow all food hygiene, health & safety, allergen, and licensing regulations.
- Operate tills and payment systems accurately where required.
- Assist with stock replenishment, polishing glassware/cutlery, and general hospitality preparation tasks.
- Handle guest feedback and resolve issues professionally to maintain a high‑quality hospitality experience.
- Support opening and closing duties, including setup, clearing, and cleaning responsibilities.
- Maintain professionalism, discretion, and composure in a fast‑paced premium hospitality environment.
- Uphold the stadium's brand standards and commitment to outstanding customer service throughout all events.
Qualifications
- Previous experience in fine dining, hospitality, events, or premium food and beverage service essential.
- Passionate about delivering exceptional customer service and creating memorable guest experiences.
- Confident in a premium hospitality environment.
- Excellent communication and interpersonal skills with the ability to engage confidently with guests.
- Strong attention to detail and commitment to high presentation and service standards.
- Ability to work efficiently and calmly in a fast‑paced matchday and events environment.
- Good knowledge of food, beverages, wines, and fine dining service etiquette desirable.
- Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large-scale events.
- Team player with a positive attitude and willingness to support colleagues across hospitality operations.
- Able to anticipate guest needs and respond professionally to requests or complaints.
- Comfortable serving high‑profile guests, corporate clients, and VIP hospitality customers.
- Confident following food hygiene, allergen, health & safety, and licensing procedures.
- Well‑presented with a professional and approachable manner at all times.
Casual Matchday Fine Dining Staff in Newcastle upon Tyne employer: Sodexo
Sodexo Live! at St James' Park offers an exceptional work environment for Casual Matchday Fine Dining Staff, where you can thrive in a dynamic and fast-paced catering setting. With a strong emphasis on career progression, our team is dedicated to delivering outstanding customer service while providing opportunities for personal and professional growth. Join us in creating memorable experiences for guests in one of the UK's most iconic football venues, where your passion for hospitality will be celebrated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Matchday Fine Dining Staff in Newcastle upon Tyne
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Sodexo and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Matchday Fine Dining Staff in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Sodexo that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Sodexo.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Sodexo get a sense of who you are beyond your experience!
How to prepare for a job interview at Sodexo
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Sodexo and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
