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- Tasks: Lead and develop cleaning and facilities operations while ensuring high-quality service delivery.
- Company: Join Sodexo, a global leader in improving quality of life services.
- Benefits: Enjoy a competitive salary, Sodexo benefits, and a supportive work environment.
- Why this job: Make a real impact by enhancing service quality and team development.
- Qualifications: Experience in managing cleaning operations and strong leadership skills required.
- Other info: Be part of an inclusive team that values diverse backgrounds and experiences.
The predicted salary is between 32500 - 35000 £ per year.
Location: Narbeth, Wales SA67 8JD
Contract type: Permanent, 40 hours per week
Shift Pattern: Monday-Friday
Salary: £32,500-£35,000 per annum + Sodexo benefits
About the role
We are seeking a results driven General Services Manager to lead and develop our Cleaning, Facilities and related soft services operations. This role ensures high quality service delivery, compliance, customer satisfaction, and strong financial performance, while supporting team development and continuous improvement.
Key responsibilities
- Lead daily delivery of Cleaning and Facilities services, ensuring SLAs, quality standards and audit requirements are consistently achieved.
- Act as the principal point of contact for service managers, site representatives and stakeholders, building strong and collaborative relationships.
- Manage staffing levels, rotas, absence, and training to ensure adequate coverage across all service areas, including security.
- Ensure full compliance with Health & Safety, COSHH, client policies and statutory regulations.
- Oversee financial performance including budgets, ordering, stock control, invoice management and monthly reconciliation.
- Monitor service delivery daily, addressing any issues and implementing improvements to maintain high satisfaction levels.
- Recruit, induct, coach and develop staff, supporting performance, engagement and succession planning.
- Identify and support opportunities for organic growth and ongoing service enhancements.
About you
- Strong experience managing teams in cleaning operations; wider Facilities Management knowledge welcomed.
- Strong Health & Safety Compliance and Safe behaviours.
- Ability to develop successful client relationships and support contract retention.
- Excellent communication, negotiation and leadership skills, with a proven ability to lead teams through change.
- Confident working within compliance driven environments.
- Financially aware with experience managing budgets, productivity and cost control.
- Proficient in Microsoft Office.
- Relevant qualifications such as IOSH and Food Safety Level 3 are advantageous.
A little more about Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.
General Services Manager in Narberth employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Services Manager in Narberth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a General Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what Sodexo stands for and how you can contribute to their mission of creating a better everyday life. Tailor your answers to show how your experience aligns with their goals.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and improved service delivery. Highlight your communication and negotiation skills, as these are key for a General Services Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Sodexo and contributing to their success.
We think you need these skills to ace General Services Manager in Narberth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the General Services Manager role. Highlight your experience in managing cleaning operations and facilities management, as well as any relevant qualifications like IOSH or Food Safety Level 3.
Showcase Your Leadership Skills: In your application, emphasise your leadership skills and experience in developing teams. We want to see how you've successfully led teams through change and improved service delivery.
Be Specific About Achievements: When detailing your past roles, be specific about your achievements. Use numbers and examples to demonstrate how you’ve met SLAs, managed budgets, or improved customer satisfaction.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Sodexo
✨Know Your Stuff
Make sure you understand the key responsibilities of a General Services Manager. Brush up on your knowledge of cleaning operations, facilities management, and compliance standards. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you managed change or improved service delivery. This will help demonstrate your ability to lead and develop staff effectively.
✨Build Rapport with Interviewers
Remember, this is not just about answering questions; it's also about building relationships. Be friendly and approachable, and try to connect with your interviewers. Ask them about their experiences at Sodexo to show your interest in the company culture.
✨Be Financially Savvy
Since financial performance is a key part of the role, be ready to discuss your experience with budgets and cost control. Prepare to share specific examples of how you've managed finances in previous roles, as this will highlight your suitability for the position.
