At a Glance
- Tasks: Lead and manage facilities operations to ensure a safe and compliant environment.
- Company: Join a dynamic team at HMP Northumberland focused on service excellence.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Other info: Opportunity for career growth in a challenging yet rewarding setting.
- Why this job: Be a key player in enhancing safety and compliance in a unique environment.
- Qualifications: Experience in facilities management and strong leadership skills required.
The predicted salary is between 36910 - 44567 £ per year.
Reporting to: Head of Facilities Management
About the Role
We are seeking an experienced and proactive Technical Facilities Manager to join our Facilities Management team at HMP Northumberland. This is a key leadership role responsible for supporting the delivery of a safe, secure, compliant, and effective prison environment. Working closely with the Head of Facilities Management, you will assist in the day-to-day operational delivery of Hard FM Services through a combination of in-house teams and specialist contractors. You will also play a significant role in the planning and delivery of lifecycle, capital expenditure, and business-led projects, while deputising for the Head of Facilities Management when required. This is an excellent opportunity for a technically competent facilities professional with strong leadership skills and a passion for service excellence, compliance, and continuous improvement.
Key Responsibilities
- Facilities and Compliance Management
- Support the delivery of all statutory compliance, planned preventative maintenance (PPM), lifecycle, capital expenditure, and facilities management projects.
- Ensure the prison estate remains secure, effective, compliant, and fit for purpose.
- Maintain compliance with all relevant legislation, regulations, and Codes of Practice, including fire safety, legionella management, PUWER, and LOLER requirements.
- Support compliance with ISOQAR 9001 and ISOQAR 14001 standards.
- Ensure robust financial controls are maintained for FM operational and lifecycle budgets.
- Operational Leadership
- Provide technical oversight and support across all aspects of building maintenance services.
- Manage and oversee maintenance operations through direct labour and specialist contractors.
- Ensure safe systems of work are implemented and maintained across all activities.
- Conduct monthly quality assurance inspections on at least 10% of completed works, implementing corrective actions and recognising high performance.
- Attend and contribute positively to operational and strategic meetings to drive service improvements.
- CAFM and Asset Management
- Oversee the CAFM system (Maximo) to ensure all planned and reactive maintenance activities are completed within contractual and statutory timescales.
- Maintain accurate maintenance records and asset information.
- Produce reports and performance data using Microsoft Office applications and CAFM systems.
- People Management
- Lead, motivate, and develop the Maintenance Team.
- Conduct regular one-to-one meetings, performance reviews, and development discussions.
- Promote staff engagement, wellbeing, and continuous professional development.
- Build effective working relationships across all levels of the organisation.
- Demonstrate and support the rehabilitative aims and objectives of the prison environment.
What You'll Bring
- Significant experience managing people and services within a Technical or Total Facilities Management environment.
- Demonstrable leadership and team management experience.
- Strong knowledge of statutory building compliance requirements, including:
- Legionella Management
- Fire Safety
- PUWER Regulations
- LOLER Regulations
- IOSH Level II qualification or equivalent Health & Safety training.
- Proven experience managing complex technical operations within demanding environments.
- Strong customer relationship, quality, project, and financial management skills.
- Experience producing reports and analysing performance data.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Ability to use CAFM systems such as Maximo, BMS systems, and other operational software.
- Strong knowledge of industrial or commercial electrical systems, HVAC, AHUs, controls, and BMS systems.
- Experience working within a 24/7 operational environment such as prisons, hospitals, universities, or similar critical infrastructure settings.
- Professional facilities management qualifications beyond the minimum requirements.
Key Accountabilities
- Promote employee engagement through regular one-to-ones, team briefings, and performance reviews.
- Contribute to achieving successful audit and compliance outcomes.
- Drive a strong culture of health, safety, and operational excellence.
- Support the delivery of maintenance and project activities to agreed standards, budgets, and timescales.
- Maintain high levels of customer satisfaction and service performance.
Technical Services Manager in Morpeth employer: Sodexo
At HMP Northumberland, we pride ourselves on being an exceptional employer that values the contributions of our team members in creating a safe and secure environment. Our work culture fosters collaboration and continuous improvement, offering ample opportunities for professional growth and development within the Facilities Management sector. With a commitment to employee wellbeing and engagement, we ensure that our staff are supported in their roles while making a meaningful impact in the community.
