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- Tasks: Lead a dynamic team to ensure operational excellence and deliver top-notch service.
- Company: Join Sodexo, a global leader in improving quality of life.
- Benefits: Enjoy competitive salary, 20+ perks, gym discounts, and 24/7 support.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in contact centres and proven people leadership skills required.
- Other info: Be part of an inclusive workplace that values diversity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Be at the heart of operational excellence at Sodexo. As Command Centre Team Leader, you will take charge of the day-to-day management of the Command Centre, ensuring policies and procedures are consistently followed to deliver against contractual obligations, quality KPIs and internal performance targets. You will be a visible and proactive leader - engaging, motivating and developing a team of administrators and schedulers through effective coaching and support - creating a high performing team that keeps our operations running seamlessly.
Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
Main Responsibilities- Monitor and manage workloads, ensuring that it is managed within the required timescales.
- Develop and assist in the delivery of regular and essential training and coaching.
- Conduct monthly 1-1s and quarterly PDRs, ensuring all actions, development and training needs are documented.
- Ensure a prompt and efficient service, accurate and meaningful processes, identifying needs, process improvements, opportunities and weaknesses, becoming our primary customer and staff interface.
- Maintain training documentation, requirements and needs analysis to ensure that all staff have access to, and have received, training relevant to the needs of the individual and business.
- Support the management team on the roll-out of any agreed processes, and incorporate any changes necessary in your duties, methods, working hours and procedures.
- Deputise as required for other Team Leaders and carry out other duties as required and as are commensurate with your banding and experience.
- Experience in the Contact Centre / Service Centre environment.
- Experience in People leadership and the effective running of teams.
- Ability to handle multiple priorities in a fast paced work environment.
- Customer focused and responsive.
- Demonstrated ability to coach and develop individuals and the team.
A competitive salary package is on offer to reflect experience. Working with Sodexo is more than a job; it is a chance to be part of something greater. You will belong in a company and team that values you for you; you will act with purpose and have an impact through your everyday actions; and you will be able to thrive in your own way.
In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.
Ready to be part of something greater? Apply today!
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We are an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we are on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
We are a Disability Confident Leader employer. We are committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Scheduling & Planning Team Leader in Manchester employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling & Planning Team Leader in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Sodexo's values and mission. This will help you align your answers with what they care about, showing you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated and developed teams in the past. Highlighting your experience in coaching will resonate well with the role of Command Centre Team Leader.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you on their radar.
We think you need these skills to ace Scheduling & Planning Team Leader in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in contact centre environments and people leadership. We want to see how your skills align with the role of Scheduling & Planning Team Leader!
Showcase Your Leadership Style: In your application, share examples of how you've engaged and motivated teams in the past. We love to see proactive leaders who can coach and develop their team members effectively.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Sodexo.
How to prepare for a job interview at Sodexo
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Scheduling & Planning Team Leader at Sodexo. Familiarise yourself with their operational excellence goals and how you can contribute to achieving quality KPIs and performance targets.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in people leadership. Think of specific examples where you've successfully coached and developed team members. Highlight how you’ve motivated teams in fast-paced environments, as this will resonate well with the interviewers.
✨Demonstrate Customer Focus
Sodexo values customer responsiveness, so come ready to share instances where you've gone above and beyond for customers. Discuss how you identify needs and implement process improvements to enhance service delivery.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
