Quality Monitoring Officer in Manchester

Location: Manchester University Foundation Trust, M13 9WL

£26,500 per annum

40 Hours a Week / Monday to Friday / 08:00 - 16:00

Access to Sodexo Benefits

Job Introduction

Join Sodexo and play a key role in upholding and continuously improving service excellence across our operations. In this role, you will undertake daily cleaning audits to ensure high standards are consistently maintained, promptly escalating any rectifications or areas of concern. You will work closely with key stakeholders to build strong, collaborative relationships that drive continuous improvement in operational standards. The role will also involve supporting other monitoring activities as required, including patient experience surveys, food service observations, and service KPI monitoring.

What You'll Do:

• Conduct audits, patient surveys, and monitoring checks accurately and efficiently
• Act as a subject matter expert on monitoring systems, checklists, and performance standards
• Maintain strong knowledge of National Standards of Cleanliness and auditing protocols
• Manage and interpret patient satisfaction surveys and service performance data, ensuring GDPR is adhered to at all times
• Provide accurate, timely data to support Monthly Performance Reports and dashboards
• Liaise with stakeholders on quality, performance issues, and corrective actions
• Ensure compliance with Trust infection control policies and data protection requirements at all times
• Represent Sodexo professionally, including troubleshooting monitoring software issues and supporting systems improvements

What You Bring:

• Strong communication skills with the ability to clearly articulate and explain findings
• Excellent interpersonal skills and the ability to work effectively with a wide range of stakeholders
• Proven team player with the ability to work on own initiative
• Flexible and resilient, with the ability to perform well under pressure
• Highly IT literate, with confidence using multiple systems and tools
• Practical knowledge of IT-based quality management systems (desirable)
• Experience managing performance and quality assurance within structured or contractual environments (desirable)
• Experience in a monitoring role, domestic services, and/or a healthcare setting (desirable)

What we offer:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan.
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo.
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment.
• Competitive compensation.
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today!

Career progression for the caring profession. Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins. We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.