At a Glance
- Tasks: Lead a team to deliver top-notch service in a vibrant airport lounge.
- Company: Join a dynamic team at Manchester Airport with Emirates.
- Benefits: Earn £15/hour, enjoy flexible shifts, and access great employee perks.
- Other info: Opportunities for growth and recognition in a fast-paced setting.
- Why this job: Be part of an exciting environment where your leadership makes a difference.
- Qualifications: Experience in customer service and team supervision is essential.
The predicted salary is between 30000 - 30000 £ per year.
Responsibilities
- Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services.
- Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to Emirates personnel.
- Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
- Ensure buffet and stock levels of all F&B items are properly maintained and replenished regularly as required, and in accordance with food safety standards.
- Control and monitor hygiene standards as per HACCAP.
- Provide training and guidance to service staff on the presentation and display of food and beverages.
- Oversee staff performance, train and coach staff to ensure a smooth operation.
- Monitor staff punctuality and grooming and guide as required.
- Ensure personal and food hygiene, as well as housekeeping standards in the lounge food service areas and kitchen are adhered to, as per the company and legal requirements.
- Interact with lounge customers to gain feedback on service / product.
- Communicate findings to SDX and Emirates management in a timely manner.
- Liaise with SDX and Emirates management for any irregularities and other important information that impact the lounge operations.
- Communicate product, service and other customer issues to SDX and Emirates management, so that corrective action can be taken in a timely manner.
- Plan and delegate tasks to the team members before the beginning of each shift.
- Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
- Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.
- Oversee the ordering of all produce to ensure sufficient supplies of all F&B and other materials at all times.
Essential Qualifications
- Front of house and customer facing experience
- Experience in supervising a team
- An element of food experience
- Highly motivated
- Attention to detail
- Able to work on own initiative within a team environment
Desirable Qualifications
- Lounge experience
- Airport experience
Package Description
- Rate of Pay: £15 per hour
- Working Hours: 37.5 hours per week
- Shift Timings: 4 on 2 off, 530am - 230pm - 2pm - 1030pm, 2 early shifts, 2 lates and 2 days off
- Many employee benefits, rewards and recognition.
Lounge Supervisor in Manchester employer: Sodexo
As a Lounge Supervisor at Manchester Airport Terminal 1, you will be part of a dynamic team dedicated to delivering exceptional customer service in a vibrant airport environment. Our company fosters a supportive work culture that prioritises employee growth through continuous training and development opportunities, alongside competitive pay and numerous employee benefits. Join us to enhance your career while enjoying the unique experience of working in one of the UK's busiest travel hubs.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Supervisor in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Emirates and their lounge services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience in supervising teams and customer service can shine in the Lounge Supervisor role.
✨Tip Number 3
Dress to impress! Make sure you look sharp for your interview. A professional appearance shows that you take the role seriously and understand the importance of presentation in the hospitality industry.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Lounge Supervisor in Manchester
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share any experiences where you’ve gone above and beyond to make someone’s day better – it really helps us understand your vibe!
Highlight Your Team Leadership Skills:As a Lounge Supervisor, you'll be guiding a team, so make sure to showcase your leadership experience. Talk about times you've trained or motivated others, and how you’ve handled challenges in a team setting.
Be Detail-Oriented:Attention to detail is key in this role! In your application, mention specific examples of how you’ve maintained high standards in food presentation or hygiene. It shows us you take pride in your work and care about quality.
Apply Through Our Website:We want to make the application process as smooth as possible for you. So, head over to our website to submit your application. It’s the best way for us to keep track of your details and get back to you quickly!
How to prepare for a job interview at Sodexo
✨Know Your Lounge Inside Out
Before the interview, make sure you’re familiar with the lounge's services and offerings. Research what makes it stand out and think about how you can contribute to enhancing customer experience. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Lounge Supervisor, you'll be managing a team. Be ready to share examples of how you've successfully led a team in the past. Highlight your ability to train, motivate, and guide staff, as well as how you handle challenges. This will demonstrate that you’re the right fit for the role.
✨Emphasise Attention to Detail
In this role, attention to detail is crucial, especially when it comes to food presentation and hygiene standards. Prepare to discuss specific instances where your attention to detail made a difference in your previous roles. This will reassure them that you take quality seriously.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the lounge operations, team dynamics, or customer feedback processes. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
