At a Glance
- Tasks: Create a welcoming atmosphere for lounge guests and ensure top-notch service.
- Company: Join a global company at Manchester Airport, embracing diversity and teamwork.
- Benefits: Earn £13.90 per hour with flexible shifts and a permanent role opportunity.
- Other info: Enjoy a dynamic role with opportunities to grow in the hospitality industry.
- Why this job: Be part of an exciting environment where you can interact with diverse travellers.
- Qualifications: Customer service experience and a keen eye for detail are essential.
The predicted salary is between 29000 - 30000 £ per year.
Lounge Host at Manchester Airport Terminal 1. As a global company, our market is the world - therefore it's only right that our teams reflect all the incredible diversity it has to offer.
Package Description
- Rate of Pay: £13.90 per hour
- Shifts: 2 early - 5:45am - 14:30pm, 2 late 14:15-22:30pm, 2 off (4 on 2 off)
- MUST be able to provide 5 years of working history in UK & UK address history
- The role will be made permanent upon full references received
Main Responsibilities
- Set the service areas, ensure the condiments, glasses, cups etc are neatly arranged.
- Ensure all food and beverages are displayed according to specification.
- Ensure the coffee machine is ready to use.
- Check on the left-over wine/liquor/champagne bottles; those containing less than need to be replaced with new bottles.
- Water the plants and update the newspaper and magazine displays (where applicable).
- Load service counters as and when directed, and ensure sufficient supplies throughout the service period.
- Ensure that the lounge seating area is clean, sofa chairs and tables are arranged as per the lounge plan.
- Assist the chef with some food preparations such as fruit plates, cheese boards etc.
- Set up showmaster/cold display.
- Maintain the presentation and cleanliness of the dining, bar and buffet areas at all times.
- Ensure the dining area is adequately stocked during service times.
- Clear the table areas, and ensure that all of the used crockery and cutlery and glasses are cleared from the dining area and brought to the dishwashing area.
- Provide an efficient and friendly service to lounge customers, ensuring that all their needs are met.
- Build rapport and interact with customers.
- Report any customer feedback (complaints and compliments) and take some remedial action if possible.
- Liaise with, and assist chef on duty and Emirates lounge team as required.
- Maintain lounge cleanliness during lounge operating hours.
- Empty waste bins as necessary; wipe clean or replace bin liners.
- Handle coffee machine cleaning process after the lounge closes.
- Wipe all tables, cupboards, desks and other furniture free from finger/food/beverage stains.
- Vacuum the carpets to remove all obvious soil, dirt and crumbs (where applicable).
- Sweep and mop the tiled areas (where applicable).
- Report any incidents of accidents, fire, theft, loss, damage or other irregularities to your Line Supervisor or Manager.
- Adhere to any reasonable request from managers and supervisors while on shift.
Qualifications
- Front of house and customer facing experience.
- An element of food experience.
- Must be able to work all the shifts mentioned.
- MUST be able to provide 5 years of working history in UK & UK address history.
- Highly motivated.
- Attention to detail.
- Able to work on own initiative within a team environment.
Desirable
- Lounge experience.
Lounge Host - Manchester Airport employer: Sodexo
As a Lounge Host at Manchester Airport, you will be part of a vibrant and diverse team dedicated to providing exceptional service in a dynamic environment. Our company values inclusivity and offers competitive pay, flexible shifts, and opportunities for personal and professional growth, making it an ideal workplace for those seeking a rewarding career in hospitality. Join us to enhance your skills while enjoying the unique atmosphere of one of the world's busiest airports.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Host - Manchester Airport
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk in for that interview, let your personality shine through – they want to see the real you!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and ready to tackle any curveballs they throw your way.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional, but also comfortable. You want to feel good while you’re chatting about your experience and skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and helps keep you on their radar. And remember, check out our website for more opportunities – we’ve got your back!
We think you need these skills to ace Lounge Host - Manchester Airport
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a bit of flair while keeping it professional. Remember, we’re all about creating a friendly atmosphere at StudySmarter.
Tailor Your Application:Make sure to tailor your application to the Lounge Host role. Highlight any relevant experience you have in customer service or food handling. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your experience stand out. We want to get to know you quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Sodexo
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Lounge Host. Familiarise yourself with tasks like setting up service areas, maintaining cleanliness, and providing excellent customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about interacting with customers, be ready to share examples of how you've provided exceptional service in the past. Think of specific situations where you went above and beyond to meet customer needs, as this will show that you can build rapport and handle feedback effectively.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. Since you'll be working in a customer-facing role, looking polished will reflect your understanding of the importance of presentation in the lounge environment.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and what a typical day looks like for a Lounge Host. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
