At a Glance
- Tasks: Lead a dynamic team, manage daily operations, and ensure top-notch customer service.
- Company: Join Sodexo, a leader in providing quality services with a strong team culture.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for growth and coaching.
- Why this job: Make a real difference by leading a team and enhancing customer experiences.
- Qualifications: 3+ years in a Contact Centre and proven leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Sodexo is seeking an experienced Helpdesk Team Leader in Manchester to manage the Command Centre's daily operations. This role involves ensuring compliance with policies, delivering KPIs, and motivating a team of administrators.
The ideal candidate will have at least three years' experience in a Contact Centre and proven leadership skills. You will be responsible for training, team management, and fostering strong customer relationships while upholding Sodexo's values.
Helpdesk Team Leader - Fast-Paced Ops & Coaching in Manchester employer: Sodexo
Sodexo is an excellent employer that prioritises employee development and well-being, offering a dynamic work culture in Manchester. With a strong focus on coaching and team management, employees benefit from comprehensive training programmes and opportunities for career advancement, all while contributing to a company that values integrity and customer satisfaction.
