At a Glance
- Tasks: Lead a dynamic team in managing retail outlets and ensuring exceptional customer experiences.
- Company: Join Sodexo, a global leader in improving quality of life.
- Benefits: Enjoy flexible work, competitive pay, and extensive wellbeing support.
- Other info: Opportunities for growth and community involvement await you.
- Why this job: Make a real impact on patients and staff while developing your career.
- Qualifications: Experience in retail management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced retail leader with a passion for delivering exceptional customer service and driving operational excellence? Manchester Foundation Trust Hospital is seeking a dynamic and strategic Deputy Retail Manager to oversee our diverse portfolio of retail outlets, including Greggs, Subway, and Sodexo branded cafes. This pivotal role offers the opportunity to lead a talented team within a fast-paced healthcare environment, ensuring compliance, profitability, and outstanding customer experiences. If you possess a proven track record in managing multi-unit retail operations, franchise management, and team development, and are committed to maintaining the highest standards of quality and safety, we would love to hear from you. Join us and make a meaningful impact on the daily experiences of patients, visitors, and staff alike.
What You’ll Do
- Support the delivery of budgeted profit and turnover across all retail outlets.
- Ensure compliance with franchise standards, NHS Trust policies, and Sodexo procedures.
- Support the management of financial budgets, stock levels, wastage, and labour efficiency.
- Drive customer satisfaction, measured via Clients for Life reviews and audits.
- Recruit, train, and develop retail staff, ensuring performance reviews and career development.
- Ensure the DRIVE system is managed on site and allergens and calories are displayed.
- Liaise with third party contractors to ensure quality and compliance.
- Oversee payroll accuracy and resolve queries promptly.
- Escalate operational, financial, compliance, or reputational risks.
- Support refurbishment planning and innovation in menus and offers.
What You Bring
- Proven experience managing multi-unit retail operations and diverse workforces.
- Experience in franchise management (Greggs, Subway, or equivalent).
- Strong customer facing and retail/sales background with budget accountability.
- Excellent communication skills with patients, visitors, colleagues, and clients.
- Ability to work independently, flexibly, and professionally under pressure.
- Strong literacy and numerical skills.
- Positive attitude, enthusiasm, and team leadership skills.
- Ability to work as part of a team.
- Level 3 Food Safety.
- Experience in the training and development of staff.
What we offer
- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work-related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan.
- A Death in Service benefit for colleagues who pass away whilst employed by Sodexo.
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment.
- Competitive compensation.
- Full training and full protective uniform supplied.
Ready to be part of something greater? Apply today! Career progression for the caring profession.
Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of Onsite Food and FM Services, Benefits and Rewards Services and Personal and Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents and Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Deputy Retail Manager in Manchester employer: Sodexo
Sodexo is an exceptional employer that prioritises the well-being and development of its employees, offering a dynamic work environment at Manchester Foundation Trust Hospital. With a strong focus on employee growth through comprehensive training programmes and a commitment to inclusivity, Sodexo provides unique benefits such as mental health support, flexible working options, and opportunities for community engagement. Join us to make a meaningful impact while enjoying competitive compensation and a supportive team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Retail Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience with franchises like Greggs or Subway. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company culture at Sodexo. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for the Deputy Retail Manager role.
✨Tip Number 3
Practice your answers to common interview questions, especially around team leadership and customer service. Use specific examples from your past experiences to demonstrate your skills and achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Sodexo team and making a difference in the retail space.
We think you need these skills to ace Deputy Retail Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Deputy Retail Manager role. Highlight your experience in managing multi-unit retail operations and any franchise management you've done, especially with brands like Greggs or Subway.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering exceptional customer service and driving operational excellence. Share specific examples of how you've led teams and improved customer satisfaction in previous roles.
Showcase Your Leadership Skills:We want to see your leadership style! In your application, mention how you've recruited, trained, and developed staff in the past. Talk about your approach to performance reviews and career development to show us you're a great fit for our team.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team at Sodexo!
How to prepare for a job interview at Sodexo
✨Know Your Retail Operations
Make sure you brush up on your knowledge of multi-unit retail operations, especially in a healthcare setting. Be ready to discuss your experience with managing franchises like Greggs and Subway, and how you've driven profitability and compliance in previous roles.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your commitment to exceptional customer service. Think about specific situations where you improved customer satisfaction or resolved issues effectively, as this role is all about enhancing the experiences of patients and visitors.
✨Demonstrate Team Leadership
Be ready to talk about your experience in recruiting, training, and developing staff. Share stories that illustrate your leadership style and how you've motivated teams to achieve their best, especially in a fast-paced environment.
✨Understand Compliance and Safety Standards
Familiarise yourself with the relevant compliance standards, including NHS Trust policies and food safety regulations. Be prepared to discuss how you've ensured adherence to these standards in your previous roles, as this is crucial for maintaining quality and safety.
