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- Tasks: Lead daily operations and manage a team of schedulers in a dynamic environment.
- Company: Global service leader based in Greater Manchester with a focus on inclusivity.
- Benefits: Competitive salary, extensive benefits, and opportunities for personal growth.
- Why this job: Make a real impact by coaching and developing a diverse team.
- Qualifications: Experience in contact centres and strong people management skills.
- Other info: Join a workplace that values diversity and fosters personal development.
The predicted salary is between 36000 - 60000 £ per year.
A global service leader in Greater Manchester is seeking a Command Centre Team Leader to oversee daily operations and manage a team of administrators and schedulers. The ideal candidate will possess experience in a contact center environment and people management, with strong customer focus and coaching abilities. This role offers a competitive salary, extensive benefits, and the opportunity to work in an inclusive workplace fostering diversity and personal growth.
Command Centre Scheduling Lead | People Coach & Ops in Manchester employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Command Centre Scheduling Lead | People Coach & Ops in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in contact centres. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your coaching skills during interviews. Share specific examples of how you've developed team members or improved processes in previous roles. This will highlight your leadership abilities!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Command Centre Scheduling Lead | People Coach & Ops in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact centre environments and people management. We want to see how your skills align with the role of Command Centre Scheduling Lead, so don’t hold back on showcasing your coaching abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've led teams and improved operations in previous roles – we love a good story!
Showcase Your Customer Focus: In this role, strong customer focus is key. Make sure to include any relevant experiences where you’ve gone above and beyond for customers. We want to see your passion for delivering excellent service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Sodexo
✨Know the Company Inside Out
Before your interview, make sure you research the global service leader thoroughly. Understand their values, mission, and recent developments in the contact centre industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Management Skills
As a Command Centre Scheduling Lead, you'll need to demonstrate your experience in people management. Prepare specific examples of how you've coached and developed team members in the past. Highlight any successful outcomes that resulted from your leadership.
✨Emphasise Customer Focus
In this role, a strong customer focus is crucial. Be ready to discuss how you've prioritised customer satisfaction in previous positions. Share anecdotes that illustrate your ability to handle challenging situations while keeping the customer's needs at the forefront.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, company culture, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the organisation.
