Service
- I always deliver a fast and friendly service to my customers.
- I put my customers before anything else.
- I know and understand our products and promotions and confidently talk to my customers about them.
- I am enabled to “Fix it Now” for my customers.
- I create “Magic Moments” for my customers
Team
- I keep up to date with all the communications, and actively support business initiatives.
- I understand my role and responsibilities. As a result, I am self-sufficient and able to offer support to the team.
- I take responsibility for my learning and keep up to date will all core and compliance training.
- I support the team by working efficiently to complete all tasks to standard and on time.
- I work in line with the Values, creating a good environment to work in.
- I follow all company absence procedures.
Standards
- I use SHAPE criteria to achieve great standards.
- I produce sandwiches on time and to agreed standards.
- I follow the Savory Bake Plan ensuring I produce freshly baked savories throughout the day following the little and often principles.
- I carry out the daily checks and cleaning requirements to ensure we deliver great hot drinks.
- I keep myself, team and our customers safe by following company Food Safety, SHE and Loss Prevention procedures.
Sales
- I am aware of my individual targets, and use appropriate selling skills to achieve these on a daily basis.
- I actively look for sales opportunities in my shop and take action on them; this drives sales and ensures we achieve our stales target.
- I keep up to date on my shop’s performance, and work with the team to achieve sales targets.
- I engage in company competitions and incentives to drive sales and increase customer experience/loyalty.
Profit
- I follow ingredient usage guides to minimise ingredient variance.
- I use EPOS accurately to minimise product variance, this supports the order replenishment system.
- I always punch in and out of the QuDOS system for all of my shifts.
- I follow our switch on/off guide to ensure energy usage is controlled.
- I follow all Loss Prevention procedures and processes.
4. Accountabilities – Give the 3 to 5 key outputs of the position vis‑à‑vis the organization; they should focus on end results, not duties or activities.
Service
- I always receive positive feedback from my manager
- I always make eye contact, offer a warm and friendly service with a genuine smile.
- I always start work on time
- I have completed and follow my customer experience commitment sheet
Team
- I can complete all tasks to required standard
- I can confidently talk to customers about new products and promotions
- I share my knowledge with the team, and can support new team members
- I am rarely absent from work
Standards
- I can complete Food Safety and Cleaning log books to standard when required
- I can SHAPE my shop ensuring correct standards and availability throughout the day
Sales
- I never miss an opportunity to offer a Meal Deal
- I achieve ATV in line with my team’s performance
- I consistently achieve targets set by my manager Profit
Profit
- I complete all cash checks and sign the cash and bank books when required
- I always follow the make-up guides when producing sandwiches
- I am aware of my role in saving energy
- I enter all sales through the till against the right product button
5. Job profile – Describe the qualifications (Education & experience), competencies and skills needed to succeed in the position.
Experience in working in a fast-paced retail environment is desirable but not essential as all training required to successfully deliver in this role will be provided
role will be provided
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Casual Greggs Assistant in Manchester employer: Sodexo
Sodexo is an excellent employer that prioritises the wellbeing of its employees and the community, offering a supportive work culture where teamwork and customer service excellence are at the forefront. With flexible hours, comprehensive benefits including the Blue Light Card, and opportunities for personal growth within the healthcare sector, working as a Subway Sandwich Artist at Royal Stoke Hospital allows you to make a meaningful impact while enjoying a rewarding career in a vibrant environment.
