At a Glance
- Tasks: Lead a team to deliver top-notch service and maintain food quality in a vibrant airport lounge.
- Company: Join Emirates at Manchester Airport, where excellence meets innovation.
- Benefits: Earn £15 per hour with flexible shifts and fantastic employee perks.
- Other info: Enjoy a supportive environment with opportunities for growth and recognition.
- Why this job: Be part of a dynamic team that creates memorable experiences for travellers.
- Qualifications: Customer service experience and team leadership skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Responsibilities
- Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services.
- Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to Emirates personnel.
- Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
- Ensure buffet and stock levels of all F&B items are properly maintained and replenished regularly as required, and in accordance with food safety standards.
- Control and monitor hygiene standards as per HACCP.
- Provide training and guidance to service staff on the presentation and display of food and beverages.
- Oversee staff performance, train and coach staff to ensure a smooth operation.
- Monitor staff punctuality and grooming and guide as required.
- Ensure personal and food hygiene, as well as housekeeping standards in the lounge food service areas and kitchen are adhered to, as per the company and legal requirements.
- Interact with lounge customers to gain feedback on service/product.
- Communicate findings to SDX and Emirates management in a timely manner.
- Liaise with SDX and Emirates management for any irregularities and other important information that impact the lounge operations.
- Communicate product, service and other customer issues to SDX and Emirates management, so that corrective action can be taken in a timely manner.
- Plan and delegate tasks to the team members before the beginning of each shift.
- Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
- Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.
- Oversee the ordering of all produce to ensure sufficient supplies of all F&B and other materials at all times.
Essential Qualifications
- Front of house and customer facing experience
- Experience in supervising a team
- An element of food experience
- Highly motivated
- Attention to detail
- Able to work on own initiative within a team environment
Desirable Qualifications
- Lounge experience
- Airport experience
Package Description
- Rate of Pay: £15 per hour
- Working Hours: 37.5 hours per week
- Shift Timings: 4 on 2 off, 530am - 230pm - 2pm - 1030pm, 2 early shifts, 2 lates and 2 days off
- Many employee benefits, rewards and recognition.
Airport Lounge Lead - Service & F&B Excellence in Manchester employer: Sodexo
As an Airport Lounge Lead at Manchester Airport Terminal 1, you will thrive in a dynamic and rewarding environment that prioritises exceptional service and employee development. Our commitment to continuous improvement and high standards ensures that you will receive comprehensive training and support, fostering both personal and professional growth. With competitive pay, flexible working hours, and a culture that values feedback and recognition, we offer a unique opportunity to be part of a team dedicated to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Airport Lounge Lead - Service & F&B Excellence in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Emirates and their lounge services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience in supervising teams and ensuring high-quality service aligns with what they're looking for.
✨Tip Number 3
Show off your customer service skills! During the interview, share specific examples of how you've handled customer feedback or improved service in previous roles. This will demonstrate your ability to enhance the lounge experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Airport Lounge Lead - Service & F&B Excellence in Manchester
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for delivering top-notch customer service shine through. We want to see how you can bring that passion to the lounge and create a delightful experience for our guests.
Highlight Your Team Leadership Skills:Make sure to emphasise any experience you have in supervising or training staff. We’re looking for someone who can motivate and guide a team, so share examples of how you've successfully led others in the past.
Be Detail-Oriented:Attention to detail is key in this role, especially when it comes to food presentation and hygiene standards. Use your application to demonstrate how you’ve maintained high standards in previous positions, and don’t forget to mention any relevant food safety knowledge!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Sodexo
✨Know Your Stuff
Make sure you’re familiar with the lounge operations and customer service standards. Brush up on food safety regulations like HACCP, as well as how to maintain hygiene standards. This will show that you’re serious about delivering quality service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully supervised a team in the past. Think about times when you trained staff or improved service quality. This will demonstrate your ability to lead and motivate a team effectively.
✨Customer Feedback is Key
Be ready to discuss how you’ve gathered and acted on customer feedback in previous roles. Highlight any specific changes you implemented based on this feedback to improve service or product offerings.
✨Plan for the Day
Before the interview, think about how you would plan and delegate tasks for a shift. Be prepared to discuss your approach to ensuring smooth operations and maintaining high standards, as this will reflect your organisational skills.
