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- Tasks: Supervise lounge staff, ensure high-quality service, and manage food presentation.
- Company: Sodexo Live! creates unforgettable experiences at prestigious events worldwide.
- Benefits: Earn £14 per hour with flexible shifts and a supportive team environment.
- Why this job: Join a diverse team, make memories, and thrive in a dynamic hospitality setting.
- Qualifications: Experience in supervising teams and customer-facing roles is essential.
- Other info: Be part of exciting events like Royal Ascot and Rugby World Cup.
Job Introduction
About The Role
Lounge Supervisor at London Stansted Airport – Emirates Lounge
We’re Experience Makers. And relationship builders. We’re hiring Lounge Hosts.
Most people only dream of being at the most exclusive places or out-of-this-world events. At Sodexo Live! you don’t dream it, you live it every day. Grow your skills at celebrated events and venues alongside hospitality professionals who work, celebrate, and make memories together. We’re more than just waiters.
Be part of something greater. We value diversity, equality, and inclusion. Our global company reflects all the incredible diversity it has to offer.
Role Responsibilities
Main Responsibilities
- Ensure high-quality service delivery through efficient management of staff and continuous improvement of products and services. Seek customer feedback and develop the lounge product accordingly, communicating improvements to Emirates personnel.
- Responsible for the presentation of all food and beverages, ensuring quality, quantity, and display meet specifications.
- Plan and delegate tasks to team members before each shift. Supervise, train, motivate, guide, and counsel staff to achieve customer satisfaction.
- Ensure staff comply with documentation requirements, updating work logs and timesheets for smooth operations.
- Oversee ordering of all supplies to ensure sufficient stock of F&B and other materials at all times.
The Ideal Candidate
Essential
- Experience in supervising a team
- Front of house and customer-facing experience
- Food service experience
- Highly motivated and attentive to detail
- Ability to work independently within a team environment
Desirable
- Lounge experience
- Airport experience
Package Details
- £14 per hour
- Shift pattern: 4 days – 2 mornings, 2 afternoons, 2 days off
- Employee benefits, rewards, and recognition
About Sodexo Live!
We’re Experience Makers, go-getters, foodies, and community pillars. At Sodexo Live! build a career where ‘everyday’ is anything but normal. Our experiences are unique, as are our people. Bring your personality, background, and desire to delight others. We’ll give you what you need to thrive.
We belong to a team that feels like family, act with purpose, be inclusive, thrive in your career, and be live in the moment creating memories. After giving your best, you’ll return home knowing you played your part in creating unforgettable moments.
At Sodexo Live! we’re more than just a company. Be part of something greater.
Why choose Sodexo Live!
We believe in making every moment count—for guests and team members. We craft exceptional events at prestigious venues worldwide, making each event memorable. Whether at sports venues, cultural sites, corporate events, or social functions, you’ll be immersed in the action. Join us to bring people together, impact communities, and develop a long-term career in an inclusive environment. Sodexo Live! contributes to events like Royal Ascot, Tour de France, Rugby World Cup, and Paris 2024, showcasing venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, and many others.
Sodexo, our parent company, provides catering, facilities management, employee benefits, and home services globally, focusing on improving quality of life through tangible, everyday improvements.
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Lounge Supervisor - Emirates Sodexo Live! employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Supervisor - Emirates Sodexo Live!
✨Tip Number 1
Familiarise yourself with the Emirates Lounge and its offerings. Understanding the specific services and atmosphere of the lounge will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Highlight your supervisory experience in hospitality settings. Be ready to share examples of how you've successfully managed a team, resolved conflicts, or improved service quality in previous roles.
✨Tip Number 3
Network with current or former employees of Sodexo Live! or similar companies. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 4
Prepare to discuss your approach to customer feedback and service improvement. Being able to articulate how you would gather and implement feedback will show your commitment to enhancing the guest experience.
We think you need these skills to ace Lounge Supervisor - Emirates Sodexo Live!
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Lounge Supervisor position. Tailor your application to highlight relevant experience in supervising teams and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in hospitality, especially in supervisory roles. Mention specific examples where you ensured high-quality service or improved customer satisfaction.
Showcase Your Skills: Make sure to include skills that align with the job description, such as attention to detail, ability to work independently, and team management. Use bullet points for clarity and impact.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the company. Discuss why you want to work at Sodexo Live! and how your values align with theirs, particularly around diversity and inclusion.
How to prepare for a job interview at Sodexo
✨Showcase Your Supervisory Skills
As a Lounge Supervisor, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or improved service delivery.
✨Emphasise Customer Service Experience
Highlight your front-of-house and customer-facing experience during the interview. Share specific instances where you went above and beyond to ensure customer satisfaction, as this role is all about creating memorable experiences for guests.
✨Demonstrate Attention to Detail
Attention to detail is crucial in the hospitality industry. Be ready to discuss how you ensure quality in food presentation and service. You might want to mention any systems or processes you've implemented to maintain high standards.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the lounge operations and team dynamics. This not only demonstrates your enthusiasm but also helps you gauge if the company culture aligns with your values.
