Technical Services Director in London

We are seeking an exceptional Technical Services Director to lead engineering and technical service delivery across a prestigious Integrated Facilities Management (IFM) contract in NW1 London. This is a high-impact, senior leadership role with full accountability for technical operations, asset performance, and engineering compliance across a portfolio of four sites, including three in Central London and one in Glasgow, with Harewood Avenue as the primary operational hub.

For this role, you will operate strategically at senior level while also being highly visible, credible, and engaging with engineering teams on-site. You will set the standard, lead from the front, and play a critical role in delivering operational excellence across the contract.

Please note: This is a site-based leadership role. Candidates must be located within a commutable distance of Central London (NW1) to ensure consistent presence, responsiveness, and team engagement.

Key Responsibilities

• Strategic Leadership & Client Partnership
  • Act as a key member of the contract senior leadership team, reporting to the Account Director
  • Build strong, credible relationships with client stakeholders as a trusted technical advisor
  • Provide visible, hands-on leadership to engineering teams, driving engagement, standards, and performance
  • Deputise for the Account Director where required
• Technical Services & Operational Delivery
  • Lead delivery of all hard FM / engineering services across four key sites within the portfolio (three in Central London and one in Glasgow)
  • Take full responsibility for the safe, efficient operation and maintenance of all plant, systems, and critical assets
  • Ensure maximum asset availability and reliability, minimising disruption to client operations
  • Oversee subcontractors and supply chain partners to ensure high-quality, compliant service delivery
• Asset Management, Compliance & Safety
  • Hold full accountability for lifecycle asset management, ensuring assets are maintained, recorded, and optimised
  • Ensure compliance with all statutory, regulatory, and engineering standards
  • Embed and lead a strong health and safety culture, ensuring adherence to Safe Systems of Work (including RAMS and LOTO)
  • Maintain accurate, audit-ready asset data, maintenance records, and compliance documentation
• Commercial & Financial Responsibility
  • Lead and support OPEX and CAPEX planning, including lifecycle and investment strategies
  • Provide technical and commercial insight to drive cost efficiency and value
  • Oversee delivery of maintenance programmes and capital investment projects
• Continuous Improvement & Performance
  • Drive continuous improvement across engineering services, systems, and processes
  • Lead investigations, root cause analysis, and implementation of corrective actions
  • Improve operational performance through effective use of systems, data, and workflows

Key Accountabilities

• Accountability for technical service delivery quality, asset integrity, and compliance performance
• Accountability for engineering team capability, performance, and professional standards
• Responsibility for forward maintenance planning and capital programme delivery
• Ownership of a strong, embedded safety culture across all sites

About You

We are looking for a highly credible and experienced FM technical leader with the presence, capability, and leadership style required to succeed in a complex corporate environment.

Essential Requirements

• Minimum NVQ Level 5 (or equivalent) in an engineering discipline – this is a mandatory requirement
• Significant experience within Facilities Management (FM), ideally within an IFM or corporate client environment
• Proven track record of leading multi-site engineering and technical services teams in critical environments
• Strong knowledge of engineering compliance, statutory regulations, and maintenance best practice
• Demonstrable ability to lead, motivate and engage engineers, building a high-performance culture
• Strong client-facing experience with excellent stakeholder management skills
• Ability to prioritise, problem-solve, and make effective decisions under pressure

Desirable

• Experience with Maximo or similar CMMS platforms
• Knowledge of asset lifecycle management and CAPEX project delivery
• Financial or commercial awareness
• Experience of managing technical services in a data centre environment will be favourable

Why Join This Role

• Lead technical services on a flagship corporate contract
• Operate in a senior leadership role with real influence and visibility
• Join a culture focused on safety, excellence, and continuous improvement
• Competitive package including bonus, car allowance, and £1,300 flexible benefits fund

Additional Information

• Monday to Friday, 40 hours per week
• Site-based role in Central London
• Pre-employment checks required: DBS, credit history, and background screening

If you are a proven Technical Services leader within Facilities Management, with the experience and credibility to lead from the front and deliver excellence across a four-site portfolio across London and Glasgow, we welcome your application.

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

Equal Opportunity

We’re an inclusive workplace, welcoming everyone to be the best versions of themselves. We celebrate diversity, are a Disability Confident Leader, and encourage applications from underrepresented backgrounds. We’re committed to changing attitudes towards disability, and ensuring disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.