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- Tasks: Lead the Subway team, ensuring top-notch service and compliance with brand standards.
- Company: Join Sodexo, a global leader in improving quality of life.
- Benefits: Enjoy competitive pay, mental health support, and discounts for you and your friends.
- Why this job: Be part of a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Passion for customer service and previous supervisory experience preferred.
- Other info: Flexible work hours and great career progression opportunities await you!
The predicted salary is between 29000 - 30000 £ per year.
Location: Royal Stoke Hospital
Salary: £29,000 - £30,000
Hours: 40 hours a week / Monday to Friday with some weekends due to business demand
Benefits: Access to Blue Light Card, Sodexo Benefits
We are looking for a motivated and reliable individual to join our team and play a key role in the day‐to‐day running of our Subway restaurant. The successful candidate will be responsible for ensuring full compliance with Subway Franchise standards at all times, delivering a high standard of Health and Safety in line with Safeguard and company requirements, and effectively controlling labour to ensure every team member is deployed appropriately. This role is ideal for someone who leads by example, takes pride in high standards, and thrives in a fast‐paced environment.
What You'll Do
- Deliver Subway brand standards on every shift, ensuring excellent customer experience, food safety, and health & safety compliance.
- Lead, train, and coach the team to perform effectively, meet GREAT training requirements, and achieve Subway Franchise standards.
- Take full responsibility for the daily operation of the store, including opening/closing, service delivery, and team communication.
- Manage labour effectively to meet LTS% targets, ensuring the right people are deployed at the right times.
- Control stock, ordering, cash handling, and security to maintain full availability and accurate handovers.
- Monitor KPIs and financial performance, driving actions to achieve or exceed sales, GP, labour targets, and PASS evaluations.
- Handle customer complaints professionally, conduct one‐to‐ones, performance management, and organise team meetings.
- Achieve compliance targets, including PASS store evaluations, 90%+ business health checks, and Green Safeguard audits.
What You Bring
- Passionate about delivering outstanding customer service.
- Confident communicator who engages positively with customers and the team.
- Strong numeracy skills with the ability to understand and act on financial data.
- Leads by example, living company values and behaviours every day.
- Flexible and multi‐skilled, able to adapt to changing shift demands.
- Reliable, committed, and presentable, with a strong work ethic.
- Proactive team player who shows initiative and can work independently when required.
- Previous experience in a customer‐facing role, with supervisory experience preferred.
What We Offer
- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work‐related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan.
- A Death‐in‐Service benefit for colleagues who pass away whilst employed by Sodexo.
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment.
- Competitive compensation.
- Full training and full protective uniform supplied.
Ready to be part of something greater? Apply today! Career progression for the caring profession.
Subway Manager in London employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Subway Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Sodexo and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Subway Manager role, especially around leadership and customer service.
✨Tip Number 3
Dress to impress! Make sure you look presentable and professional for your interview. First impressions matter, and showing that you take pride in your appearance reflects your commitment to high standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Subway Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering an outstanding experience for our customers.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in supervisory roles or customer-facing positions. We love seeing how your past experiences align with the Subway Manager role, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This helps us get a quick grasp of what you bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Sodexo
✨Know Your Stuff
Before the interview, make sure you’re familiar with Subway’s brand standards and health & safety regulations. Brush up on your knowledge of food safety practices and how they apply to a fast-paced environment like a Subway restaurant.
✨Showcase Your Leadership Skills
As a Subway Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully trained or coached a team. Highlight how you’ve handled challenges and motivated your team to meet targets.
✨Be Ready for Numbers
Since the role involves managing labour and monitoring KPIs, be prepared to discuss your experience with financial data. Think about how you’ve previously managed budgets or improved sales performance, and be ready to share specific figures.
✨Customer Service is Key
Demonstrate your passion for outstanding customer service during the interview. Share stories that showcase your ability to handle customer complaints professionally and how you’ve ensured a great experience for customers in previous roles.
