Staffing Manager - Fulham in London

Imagine being the person behind the teams that bring matchdays, iconic events and unforgettable guest experiences to life at one of London's most exciting destinations. Sodexo Live! is proud to partner with Fulham Football Club and the transformational Fulham Pier development, creating world-class experiences for thousands of guests, fans and visitors every year. We're now looking for an exceptional Staffing Manager to lead our workforce operation and ensure we have the right people, in the right place, at the right time. This is a unique opportunity to combine workforce planning, people leadership, recruitment and operational delivery in a fast-paced environment where no two days are the same.

As Staffing Manager, you will own the end-to-end staffing strategy across our venue operations, ensuring we attract, engage, schedule and retain a high-performing casual workforce that delivers outstanding service every day. We're seeking an energetic, organised and commercially minded people professional who thrives in a dynamic operational environment. If you're passionate about people, workforce planning and delivering operational excellence in a fast-paced events environment, we'd love to hear from you. This is a great opportunity to help shape the people experience behind one of the UK's most exciting sports and entertainment destinations.

What You'll Do:

• Lead workforce planning for matchdays, concerts, conferences and special events.
• Ensure all operational areas are fully resourced with talented, engaged and trained colleagues.
• Manage labour forecasting, scheduling and deployment to meet operational demands and budget expectations.
• Oversee the accurate collection, validation and submission of payroll information.
• Produce insightful workforce reports, labour analysis and staffing forecasts.
• Monitor attendance, workforce performance and staffing trends to improve reliability and reduce agency dependency.
• Build strong relationships with operational leaders, payroll, finance and external staffing partners.
• Drive recruitment and retention initiatives to maintain a sustainable and engaged casual workforce.
• Champion workforce compliance and best practice across all staffing activities.

What You Bring:

• Essential Experience in workforce planning, staffing, scheduling or people operations within hospitality, events, stadia, leisure or other fast-paced industries.
• Experience managing large casual or flexible workforces.
• Strong knowledge of labour forecasting, rota management and workforce deployment.
• Payroll administration experience, including managing payroll submissions and resolving payroll queries.
• Excellent stakeholder management and relationship-building skills.
• Strong analytical capability with experience using workforce management and payroll systems.
• A solid understanding of employment legislation, compliance and workforce best practice.

Desirable

• Experience within a stadium, venue, Premier League club, hospitality or large-scale events environment.
• Experience with Humanforce, SAP, Workday or similar workforce management systems.
• CIPD qualification or equivalent HR or workforce planning experience.
• Experience delivering recruitment campaigns, open days and workforce engagement initiatives.
• Previous people leadership or team management experience.

What we offer:

Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan.
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo.
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment.

Ready to be part of something greater? Apply today!

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

At Sodexo Live!, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins. We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.