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- Tasks: Lead daily operations and ensure top-notch guest services at Denison Barracks.
- Company: Join Sodexo, a company that values your individuality and purpose.
- Benefits: Enjoy mental health support, discounts, and a paid volunteering day.
- Other info: Be part of a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Management experience in facilities services and strong interpersonal skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are now seeking a Service Delivery Manager to join our team at Denison Barracks RG18 9TP.
Responsibilities
- Lead the delivery of daily operations across all designated guest service areas in alignment with the Site Information Pack, CRL plan, and operational manual.
- Collaborate with unit managers and support teams to ensure seamless coordination of service activities across main and affiliated sites.
- Build and maintain strong relationships with clients, guests, and internal stakeholders to ensure high levels of satisfaction and service performance.
- Oversee staff scheduling, resource allocation, and performance management, including training, coaching, and conducting team briefs and safety walks.
- Monitor compliance with Sodexo policies, Health & Safety legislation, food safety standards, and contractual service level agreements (SLAs).
- Support and guide front-line teams to foster a multi-skilled workforce and cultivate a positive team culture.
- Contribute to continuous improvement efforts, cost control, and the growth of services in line with commercial and client expectations.
Qualifications
- Proven experience in a management role within the soft facilities management (FM) service industry.
- Strong leadership and interpersonal skills with the ability to manage, train, and support front-line colleagues.
- Sound knowledge of health & safety and food safety regulations (IOSH Managing Safely and CIEH Level 3 desirable).
- Effective problem-solving and analytical thinking with a focus on compliance, detail, and innovation.
- Excellent communication skills - both written and verbal - to engage and influence stakeholders at all levels.
- Competence in financial management, including budgeting, cost control, and operational reporting.
- Familiarity with systems such as Kronos and UDC Payroll is advantageous.
Benefits
- Mental health & wellbeing support.
- Employee Assistance Programme for personal, legal, and financial advice.
- 24/7 virtual GP & lifestyle rewards.
- Discounts for you & family.
- Financial tools & retirement plan.
- Cycle to Work & Paid volunteering day.
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
Service Delivery Manager - Berkshire in London employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Berkshire in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Denison Barracks on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s values and recent projects. This will help you show how your experience aligns with their goals, especially in service delivery.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on those leadership and problem-solving skills they’re after, and be ready to share specific examples from your past roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Service Delivery Manager - Berkshire in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in management within the soft facilities management industry and showcase your leadership skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the responsibilities listed in the job description, and don’t forget to show your enthusiasm for working with us at Denison Barracks.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and ensure there are no typos or grammatical errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and you’ll be able to track your progress. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Sodexo
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Delivery Manager. Familiarise yourself with the Site Information Pack and operational manuals mentioned in the job description. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and interpersonal skills. Think of situations where you've successfully managed teams, trained staff, or improved service delivery. Be ready to discuss how you can foster a positive team culture and support front-line colleagues.
✨Demonstrate Compliance Knowledge
Brush up on health & safety and food safety regulations, as these are crucial for the role. If you have certifications like IOSH Managing Safely or CIEH Level 3, mention them! Show that you understand the importance of compliance and how it impacts service performance.
✨Engage with Financial Management
Since financial management is part of the role, be prepared to discuss your experience with budgeting and cost control. Bring examples of how you've managed resources effectively in previous roles. This will show that you can contribute to continuous improvement and growth in line with client expectations.