At a Glance
- Tasks: Lead and manage technical services across multiple London sites, ensuring operational excellence.
- Company: Join Sodexo, a global leader in improving Quality of Life services.
- Benefits: Competitive salary, wellbeing support, discounts, and professional development opportunities.
- Other info: Inclusive workplace with diverse employee networks and career growth opportunities.
- Why this job: Make a real impact in a prestigious role while driving innovation and excellence.
- Qualifications: Degree in Engineering or related field with leadership experience in Hard FM.
Full time Monday - Friday (08:30-17:00) (site based with travel required across other London sites approximately 2 days per week) Up to £80000 per annum DOE plus our Sodexo employee benefits package. Opportunities for professional development.
As a Senior Technical Services Manager with Sodexo, you’ll play a vital role in ensuring the safe, efficient and compliant operation of a prestigious multi-site London portfolio. Your leadership and technical expertise will drive engineering resilience, operational performance and continuous improvement across critical infrastructure environments.
We are seeking an experienced Senior Technical Services Manager (Cluster Lead) to oversee the delivery of Hard FM and Technical Services across the London Cluster. This senior leadership role is responsible for managing all technical hard service obligations, ensuring high standards of compliance, service delivery and operational excellence across multiple client sites.
As a Senior Technical Services Manager you'll:
- Lead, manage and develop the Technical Services and Administration teams
- Ensure delivery of all Hard FM services to agreed SLA and KPI standards
- Manage planned preventative maintenance (PPM), reactive works and small projects
- Oversee contractor and subcontractor performance and compliance
- Ensure all statutory and health & safety compliance obligations are met
- Manage permits to work, RAMS and safe systems of work
- Support financial performance through cost control and budgeting
- Build strong client relationships and manage escalations effectively
- Drive innovation, process improvement and operational efficiencies
- Support lifecycle planning, engineering resilience and business continuity initiatives
- Produce clear operational and compliance reporting for stakeholders
What we're looking for:
- Degree, HND or equivalent qualification in Engineering or Technical discipline
- Strong multi-disciplinary engineering knowledge including electrical, mechanical, HVAC, life safety systems and BMS
- IOSH, NEBOSH or equivalent health & safety qualification
- Leadership experience within Hard FM or Technical Services environments
- Experience managing teams across multi-site operations
- Strong understanding of statutory compliance and risk management
- Excellent stakeholder management and communication skills
- Commercial and financial awareness
- Experience managing contractors and supply chain partners
Why Sodexo?:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering wellbeing support
- An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
- Access to a 24hr virtual GP Service
- Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
- Save for your future by becoming a member of the Pension Plan
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
- Sodexo UK and Ireland's enhanced benefits and leave policies
A little more about Sodexo:
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Senior Technical Services Manager - Cluster Lead in London employer: Sodexo
Sodexo is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a comprehensive benefits package and a supportive work culture. As a Senior Technical Services Manager in London, you will thrive in a dynamic environment that values innovation and operational excellence, while enjoying opportunities for career advancement and a commitment to inclusivity. Join us to make a meaningful impact in a role that not only enhances your skills but also contributes to a better everyday life for everyone.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Services Manager - Cluster Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Technical Services Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Sodexo tick and how you can contribute to their mission of creating a better everyday life. Tailor your responses to show how your experience aligns with their goals.
✨Tip Number 3
Practice your leadership stories! As a Cluster Lead, you’ll need to demonstrate your ability to manage teams and drive performance. Think of specific examples where you’ve led projects or improved processes, and be ready to share them during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Sodexo team. Let’s get you that dream job!
We think you need these skills to ace Senior Technical Services Manager - Cluster Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Technical Services Manager role. Highlight your leadership experience and technical expertise in Hard FM and Technical Services. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team at Sodexo. Be sure to mention any relevant projects or achievements that showcase your capabilities.
Showcase Your Compliance Knowledge:Since compliance is key in this role, make sure to highlight your understanding of statutory compliance and risk management. We’re looking for someone who can ensure high standards across multiple sites, so don’t hold back on your experience!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Sodexo
✨Know Your Technical Stuff
As a Senior Technical Services Manager, you'll need to showcase your multi-disciplinary engineering knowledge. Brush up on key areas like electrical, mechanical, HVAC, and life safety systems. Be ready to discuss how you've applied this knowledge in past roles.
✨Demonstrate Leadership Experience
This role requires strong leadership skills, so prepare examples of how you've successfully managed teams across multiple sites. Think about specific challenges you faced and how you motivated your team to achieve operational excellence.
✨Understand Compliance and Risk Management
Familiarise yourself with statutory compliance and risk management practices. Be prepared to discuss how you've ensured compliance in previous positions and how you would approach it in this role. This will show that you take safety and regulations seriously.
✨Build Strong Client Relationships
Client management is key in this position. Think of examples where you've effectively managed client relationships and resolved escalations. Highlight your communication skills and how you ensure client satisfaction while maintaining service delivery standards.
