Security Duty Shift Manager in London

We are seeking an experienced Duty Shift Manager to lead the on-site security operations at our client in London NW1. This is a key leadership role, responsible for maintaining a strong security presence, managing shift-based teams, and ensuring the safety of people, property, and assets at all times.

You will act as the senior security representative on shift, overseeing day-to-day operations, managing incidents, and ensuring compliance with all security, safety, and client standards. A strong focus on customer service, professionalism, and proactive leadership is essential.

What you'll do:

• Manage and lead shift-based security teams, ensuring high standards of conduct, professionalism, and service delivery
• Act as the first point of contact for security staff, contractors, and customer representatives
• Oversee the Security Control Room and provide supervision to controllers and supervisors
• Manage and coordinate incidents, emergencies, and first aid responses, ensuring accurate escalation and communication
• Lead emergency evacuations and re-occupations, acting as Incident Co‐ordinating Officer when required
• Ensure effective access control for staff, visitors, and contractors in line with client policy
• Complete detailed incident reports, daily handovers, and operational documentation to a high standard
• Monitor staffing levels, manage shift rotations, and ensure full operational resilience
• Oversee CCTV, access control, radios, body‐worn cameras, and other security equipment
• Manage keys, uniforms, SIA compliance, and staff training records
• Chair weekly Security Operations Meetings and distribute minutes
• Support investigations, audits, and HR‐related matters as required
• Coach, mentor, and develop Duty Supervisors and Security Officers

What you'll bring:

• SIA Licence
• Proven experience in a security leadership or supervisory role
• Strong incident management and decision‐making skills
• Excellent communication and report‐writing ability
• Ability to manage competing priorities in a fast‐paced, high‐pressure environment
• Strong understanding of access control, CCTV, GDPR, and confidentiality requirements
• Knowledge of health & safety and emergency response procedures
• Competent using Microsoft applications (Excel, email, reporting tools)
• Professional, customer‐focused approach with strong stakeholder management skills

Why Sodexo?

Working with Sodexo is more than a job; it's a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big‐brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Ireland's enhanced benefits and leave policies

A little more about Sodexo: At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On‐Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Ready to be part of something greater? For careers that mean business.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.

42 hours per week, 4 days on 4 days off, 2 day shifts followed by 2 night shifts, £16.86 per hour + Sodexo employee benefits package. Opportunities for career development.