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- Tasks: Coordinate hospitality events and ensure a seamless guest experience.
- Company: Join Sodexo, a leader in hospitality services with a purpose-driven culture.
- Benefits: Enjoy competitive pay, wellbeing support, discounts, and career development opportunities.
- Why this job: Be the key link in delivering exceptional service and making a real impact.
- Qualifications: Strong organisational skills and a customer-focused mindset are essential.
- Other info: Dynamic role with opportunities for growth in a supportive team environment.
The predicted salary is between 11 - 16 £ per hour.
Location: Stevenage, SG1 2NY • Hours: 37.5 hours per week, Monday to Friday • Salary: £13.40 per hour.
We are looking for an organised and customer‐focused Hospitality Coordinator to ensure the smooth day‐to‐day operation of our hospitality services. This role is central to delivering a seamless guest experience, acting as the key link between the kitchen, Front of House (FOH) teams, and customers. You will coordinate hospitality events, manage bookings, support service delivery, and ensure all services meet Sodexo's high standards for quality, safety and customer satisfaction.
Key Responsibilities- Events & Service Coordination – plan and organise hospitality events, meetings and catering services; coordinate with kitchen teams, FOH staff and external vendors to ensure seamless delivery; ensure consistent, high‐quality setup and presentation of all hospitality events.
- Customer Service & Guest Experience – deliver excellent customer service across all hospitality bookings; ensure all bookings are delivered on time and in line with Sodexo standards and food policies (including allergens, temperatures and wastage control); handle customer enquiries, feedback and complaints professionally.
- Systems & Technology Management – oversee and manage the Everyday Hospitality booking system, ensuring it is checked daily; troubleshoot system issues quickly and liaise with IT support when required.
- Communication & Team Coordination – lead a weekly hospitality meeting with relevant team members to ensure smooth collaboration between kitchen, FOH and customers; keep all teams informed of new bookings, changes or enquiries; actively participate in team briefs and huddles.
- Health, Safety & Compliance – comply with all Sodexo policies, mandatory training and food safety regulations; report safety observations, incidents and technical faults to the line manager; ensure adequate stock levels to support hospitality bookings.
- Managing high workloads and tight deadlines across multiple bookings.
- Handling last‐minute changes such as cancellations or increases in guest numbers.
- Resolving system or technology issues that may impact service delivery.
- Managing difficult customer situations and complaints with professionalism.
- Strong organisational and administrative skills.
- Confident using booking systems and troubleshooting basic technical issues.
- Excellent verbal and written communication skills.
- Strong problem‐solving ability and attention to detail.
- Customer‐focused mindset with the ability to remain calm under pressure.
- Understanding of health & safety and food safety regulations.
- Experience in hospitality, events or customer service (preferred).
- Ability to manage documentation, emails and reports accurately.
- Food Safety training.
- Customer Service training.
Working with Sodexo is more than a job; it’s a chance to be part of something greater. We value you, act with purpose and make an impact through everyday actions. We also offer a range of perks, rewards and benefits for our colleagues and their families: Unlimited access to online wellbeing support, Employee Assistance Programme, 24‐hr virtual GP Service, Sodexo Discounts Scheme, Pension Plan, Learning & Development tools, Bike to Work Scheme and enhanced benefits and leave policies.
Ready to be part of something greater? Belong in a team and thrive in service.
Hospitality Co Ordinator in London employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Co Ordinator in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your skills align with their mission, especially around customer service and event coordination.
✨Tip Number 3
Practice your communication skills! Since this role is all about delivering a seamless guest experience, being able to articulate your thoughts clearly will set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Hospitality Co Ordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Hospitality Coordinator role. Highlight your organisational skills and customer service experience, as these are key to the job. We want to see how you can bring your unique flair to our team!
Showcase Your Experience: When detailing your past roles, focus on your experience in hospitality or events. Share specific examples of how you've managed bookings or coordinated events successfully. This will help us see how you can handle the challenges of the role.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for strong communication skills, so let that shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sodexo
✨Know Your Stuff
Familiarise yourself with the hospitality industry and Sodexo's standards. Understand their approach to customer service and how they handle events. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed multiple tasks or events in the past. Be ready to discuss specific situations where your organisational skills made a difference, especially under pressure or tight deadlines.
✨Practice Problem-Solving Scenarios
Think about potential challenges you might face in this role, like handling last-minute changes or difficult customer situations. Prepare responses that demonstrate your problem-solving abilities and how you remain calm under pressure.
✨Engage with the Interviewers
During the interview, ask insightful questions about the team dynamics and how they ensure a seamless guest experience. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
