At a Glance
- Tasks: Lead the Hospitality Academy and create innovative learning experiences for guest service.
- Company: Join Sodexo, a leader in hospitality with a focus on guest experience.
- Benefits: Enjoy a competitive salary, flexible work arrangements, and extensive employee support.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real difference in guest service through impactful training initiatives.
- Qualifications: Experience in large-scale learning programmes and strong stakeholder management skills.
The predicted salary is between 47000 - 47000 £ per year.
Sodexo is seeking a Hospitality Academy Learning and Development Manager in Ascot, UK. The role involves leading the Ascot Academy, creating innovative learning experiences, and partnering with teams to improve guest experience through thorough training initiatives.
Ideal candidates will have large-scale learning programme experience, strong stakeholder management skills, and a proactive approach.
The position offers a competitive salary of £47,000 plus benefits, including flexible work arrangements and extensive employee support services.
Hospitality Academy L&D Lead - Elevate Guest Service in London employer: Sodexo
Sodexo is an exceptional employer that prioritises employee development and well-being, particularly in the vibrant setting of Ascot. With a strong focus on innovative learning experiences and a collaborative work culture, employees benefit from flexible work arrangements and extensive support services, making it an ideal place for those looking to grow their careers in hospitality. Join us to make a meaningful impact on guest service while enjoying a rewarding and supportive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Academy L&D Lead - Elevate Guest Service in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sodexo. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sodexo
Don't be shy about reaching out to Sodexo directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Academy L&D Lead - Elevate Guest Service in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sodexo and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sodexo
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
