Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a diverse team in facilities management across multiple sites.
- Company: Join a high-profile organisation that values innovation and collaboration.
- Benefits: Competitive salary, bonus plan, and opportunities for professional growth.
- Why this job: Shape the future of FM and make a real impact on service delivery.
- Qualifications: Experience in managing large teams and client portfolios in facilities management.
- Other info: Dynamic role with a focus on continuous improvement and safety culture.
The predicted salary is between 36000 - 60000 £ per year.
Location: Port Sunlight, CH62 4ZD
Contract type: Permanent, full-time, 40 hours per week
Shift Pattern: Monday-Friday
Salary: Competitive salary dependent on experience + 10% Bonus plan
Driving licence and SIA licence required
Shape the future of FM at a flagship site. Step into a pivotal leadership role where you’ll shape the future of facilities management across a vibrant, multi-site environment. You’ll inspire and guide a diverse team, taking ownership for the seamless delivery of essential services, from security and catering to vending, reception, retail, and grounds maintenance. Your drive and expertise will ensure every aspect of the operation runs safely, compliantly, and to the highest standards, creating an exceptional experience for everyone on site.
What you’ll do
- Lead and inspire: Act as the main point of contact and escalation for the on-site management team, driving performance, continuous improvement, and customer satisfaction.
- Deliver service excellence: Ensure all FM services meet or exceed agreed SLAs, KPIs, and compliance standards, with a hands-on approach to both proactive and reactive service delivery.
- Build strong relationships: Develop trusted, long-term partnerships with clients and stakeholders at all levels, fostering collaboration and contract retention.
- Drive commercial performance: Manage the P&L, control costs, and deliver on budget, while identifying and implementing opportunities for business growth and efficiency.
- Champion compliance and safety: Maintain a detailed risk register, ensure all HSEQ, health and safety, and legislative requirements are met, and promote a zero-accident mindset.
- Develop your team: Coach and support managers and team leaders, ensuring robust performance management, talent development, and succession planning.
- Innovate and transform: Lead the implementation of new initiatives, transformation, and change programmes to maximise operational excellence and service development.
- Report and improve: Create and submit all required performance reports, and take remedial action where necessary to maintain compliance and service standards.
What you’ll bring
- Proven experience managing large teams and client portfolios in a facilities management environment.
- Strong background working with senior management, handling sensitive matters, and supporting contract growth.
- Resilience, adaptability, and the ability to work autonomously in a fast-paced, changing environment.
- Demonstrated success in leading change management and company initiatives.
- Excellent communication and influencing skills, with the ability to engage stakeholders at all levels.
- Commercial acumen and experience managing budgets, suppliers, and business growth.
- Commitment to continuous improvement and a culture of safety and compliance.
- Good knowledge of Microsoft Office and associated programmes.
Why join us
The opportunity to lead FM operations at a high-profile, multi-site location. A culture that values innovation, collaboration, and professional growth. Competitive salary and benefits, with recognition for delivering results and driving positive change.
General Service Manager in London employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Service Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience. This will help you tailor your responses and show that you’re genuinely interested in shaping the future of FM with them.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've inspired teams, driven performance, and managed change. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team. So, get your application in and let’s shape the future of FM together!
We think you need these skills to ace General Service Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the General Services Manager role. Highlight your leadership experience, especially in facilities management, and don’t forget to mention any relevant qualifications like your driving and SIA licences.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven performance and improved service delivery in previous positions.
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate how you’ve managed budgets, improved compliance, or enhanced customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Sodexo
✨Know Your FM Inside Out
Make sure you brush up on your facilities management knowledge. Understand the key services mentioned in the job description, like security, catering, and grounds maintenance. Being able to discuss these areas confidently will show that you're ready to take on the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you inspired your team or improved performance. This is crucial for a General Service Manager role, so be ready to share your experiences.
✨Demonstrate Commercial Acumen
Be prepared to discuss your experience with budgets and P&L management. Highlight any instances where you've identified cost-saving opportunities or driven business growth. This will show that you understand the financial side of facilities management.
✨Emphasise Safety and Compliance
Familiarise yourself with health and safety regulations relevant to the role. Be ready to talk about how you've maintained compliance in previous positions and how you would promote a zero-accident mindset in your new role.
