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For Companies At a Glance
- Tasks: Lead and deliver top-notch facilities management across multiple university campuses.
- Company: Join Sodexo, a company that values individuality and purpose-driven work.
- Benefits: Competitive salary, excellent benefits, and career growth opportunities.
- Why this job: Make a real impact on workplace experience and sustainability in a vibrant community.
- Qualifications: Experience in facilities management and strong leadership skills required.
- Other info: Enjoy a supportive, inclusive workplace with access to mental health resources.
The predicted salary is between 49500 - 51000 £ per year.
Location: University of Greenwich, Avery Hill Campus, SE9 2UG
Days/Shift Pattern: Working Hours: Monday to Friday Total Hours Per Week: 40
Salary: £49,500pa - £51,000pa + excellent bonus and benefits package
At Sodexo, we believe that great workplaces inspire great outcomes. We are now seeking an experienced Facilities and Workplace Experience Manager to help lead and deliver best-in-class Integrated Facilities Management (IFM) across the University of Greenwich's diverse and prestigious estate. This is a standout opportunity to work across multiple campuses, including historic listed buildings within a World Heritage setting, where service excellence, innovation and a people-first culture are central to everything we do.
About the Role
Reporting to the Head of Facilities Management & Workplace Experience, you will play a pivotal role in driving IFM operational excellence, ensuring our hard and soft FM services consistently exceed contractual, statutory and customer expectations. You will work closely with Sodexo's leadership teams, the client and key stakeholders to deliver robust governance, high-quality reporting, continuous improvement and an exceptional workplace experience for staff, students and visitors.
- Leading the delivery of hard and soft FM services across a complex university estate
- Supporting the development and execution of FM and workplace experience strategies
- Ensuring full statutory and non-statutory compliance across all campuses
- Driving consistent processes, performance standards and best practice across operations
- Managing KPIs, SLAs, PPMs and reactive works to minimise failures and financial risk
- Providing accurate, insightful reporting to support data-led decision making
- Managing campus budgets and financial processes including POs, task orders and receipting
- Overseeing grounds maintenance services and fleet compliance
- Supporting innovation, continuous improvement and smarter ways of working
- Playing a key role in out-of-hours and emergency response when required
- Championing Sodexo's people-first culture, CSR commitments and safety-first mindset
What We’re Looking For
- Proven experience in a senior Facilities or IFM management role
- Extensive experience leading both hard and soft FM services within a large, complex contract
- Strong leadership capability with the ability to drive performance across multiple workstreams
- Demonstrable success delivering exceptional workplace experience
- Strong commercial awareness with experience supporting account growth and value creation
- Confident stakeholder management, with excellent influencing and negotiation skills
- Analytical, data-led approach with experience using CMMS and performance reporting tools
- Excellent IT skills including MS Excel, PowerPoint and Office suite
- Flexible, resilient and solutions-focused approach in a demanding environment
What We Offer
At Sodexo, this is more than just a job - it's your chance to be part of something greater. We celebrate individuality, encourage purpose-driven work, and empower you to succeed on your own terms. Here’s what you can expect when you join us:
- A competitive salary & excellent benefits package.
- Opportunities for career growth and development.
- A diverse, supportive, and inclusive workplace.
- A chance to make a tangible impact on specific area, e.g., client satisfaction, sustainability, operational excellence.
Additional Perks & Benefits
- Unlimited access to an online mental health and wellbeing support platform.
- An Employee Assistance Programme for legal, financial, and personal support.
- 24/7 access to a virtual GP service.
- Exclusive discounts for you, your family, and friends through the Sodexo Discounts Scheme.
- Membership in the Mercer Aspire Pension Plan to help you save for your future.
- Learning and development opportunities to enhance your career growth.
- A Bike to Work Scheme, supporting both your fitness and the environment.
Ready to Be Part of Something Greater? If you’re looking for an opportunity where you can bring your passion, skills, and ambition to a company that truly values you, then this is it. Apply today and take the next step in your Sodexo journey.
Please note: Sodexo reserves the right to close this advert early if we receive a high number of applications.
Facilities and Workplace Experience Manager in London employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities and Workplace Experience Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who work at or with universities. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the University of Greenwich and Sodexo's values. Show us how your experience aligns with their people-first culture and commitment to service excellence. Tailor your responses to highlight your leadership skills in both hard and soft FM services.
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly through it. This shows initiative and gives you a better chance of being noticed by hiring managers.
✨Tip Number 4
Follow up after interviews with a thank-you email. Mention specific points from your conversation that excited you about the role. It’s a great way to reinforce your interest and keep you top of mind!
We think you need these skills to ace Facilities and Workplace Experience Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Facilities Management and how it aligns with the role. We want to see how your skills can make a real impact at the University of Greenwich!
Showcase Your Leadership Skills: As a Facilities and Workplace Experience Manager, strong leadership is key. Use your application to demonstrate past successes in leading teams and driving performance across multiple workstreams. We love to see examples of how you've made a difference!
Be Data-Driven: Since this role involves managing KPIs and SLAs, include any relevant experience you have with data analysis and reporting. We appreciate candidates who can back up their claims with solid data-led decision-making skills.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Sodexo
✨Know Your FM Basics
Make sure you brush up on your Integrated Facilities Management (IFM) knowledge. Understand the key components of both hard and soft services, as well as how they apply to a university setting. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Think about specific situations where you drove performance or improved workplace experiences. Being able to articulate your leadership style and its impact will resonate well with the interviewers.
✨Be Data-Driven
Since the role involves managing KPIs and SLAs, come prepared with examples of how you've used data to make informed decisions in the past. Highlight your experience with CMMS and performance reporting tools, as this will show your analytical approach to facilities management.
✨Understand Stakeholder Management
Familiarise yourself with effective stakeholder management strategies. Be ready to discuss how you've influenced and negotiated with various stakeholders in your previous roles. This is crucial for ensuring service excellence and maintaining strong relationships within a complex environment like a university.
