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- Tasks: Lead a team to ensure a high-quality workplace experience and support building occupants.
- Company: Join Sodexo, a company that values your individuality and promotes a positive work culture.
- Benefits: Enjoy competitive pay, mental health support, discounts, and flexible working options.
- Why this job: Make a real impact in a dynamic environment while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Be part of a supportive team with opportunities for personal and professional growth.
The predicted salary is between 11 - 17 £ per hour.
Join Sodexo as a Floor Captain in London and play a key role in delivering a seamless, high-quality workplace experience. This role is ideal for a confident, customer-focused professional who enjoys leading by example, supporting teams on the floor, and ensuring service standards, safety, and client expectations are consistently met in a fast-paced, professional environment.
Key Responsibilities
- Act as the first point of contact for building occupants and provide reception cover as required.
- Open and close the office as per rota and support inductions for new users.
- Ensure floor areas comply with health, safety, environmental, and site guidelines.
- Monitor building services and equipment, reporting faults to the relevant service partners.
- Manage workplace supplies, including coffee points, stationery hubs, and multi-functional devices.
- Support deliveries, meeting room bookings, client communications, and provide a high standard of hospitality service.
What We’re Looking For
- Proven customer service or host experience within prestigious or blue-chip environments.
- Experience delivering multi-skilled services while meeting individual customer needs and service levels.
- Relevant training and experience to work in line with legislative and statutory requirements.
- Confident communicator who can handle feedback professionally and challenge ideas when needed.
- Highly organised, proactive, and able to multi-task, prioritise, and work independently or as part of a team.
- Reliable, detail-focused, flexible, and hands-on with a can-do attitude and strong commitment to service excellence.
What We Offer
- Mental health & wellbeing support.
- Employee Assistance Programme for personal, legal, and financial advice.
- 24/7 virtual GP & lifestyle rewards.
- Discounts for you & family.
- Financial tools & retirement plan.
- Cycle to Work & Paid volunteering day.
Excited to grow with a team that values you? Don’t wait - apply today, and let’s build something amazing together.
Casual -Floor Captain in London employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual -Floor Captain in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Sodexo. Check out their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the role of Floor Captain. Remember, confidence is key!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Casual -Floor Captain in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service or hosting roles. We want to see how you've gone above and beyond to meet client expectations, especially in fast-paced environments.
Be Organised and Proactive: In your application, demonstrate your organisational skills and proactive attitude. Share examples of how you've managed multiple tasks or projects at once, as this is key for the Floor Captain role.
Communicate Clearly: Since communication is crucial, ensure your application is clear and concise. Use straightforward language and structure your thoughts well, so we can easily see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Sodexo
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Floor Captain. Familiarise yourself with the key tasks like managing workplace supplies and ensuring service standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a high-quality workplace experience, be ready to share specific examples from your past experiences where you excelled in customer service. Highlight how you handled feedback and maintained professionalism, as these are crucial traits for the position.
✨Demonstrate Your Organisational Skills
Being highly organised is essential for a Floor Captain. Prepare to discuss how you prioritise tasks and manage multiple responsibilities effectively. You might even want to bring a brief example of a time when you successfully juggled various duties in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or team dynamics. This shows your genuine interest in the role and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.