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- Tasks: Welcome guests, manage check-ins, and ensure a tidy lobby space.
- Company: Join Microsoft, a leading tech giant known for innovation and excellence.
- Benefits: Enjoy ÂŁ14.30 per hour plus Sodexo rewards and benefits.
- Why this job: Shape guest experiences in a dynamic environment with a supportive team.
- Qualifications: Strong customer service skills and a professional, adaptable attitude required.
- Other info: Work Monday to Friday, 08:00-17:00, in a vibrant London location.
The predicted salary is between 29700 - 33600 ÂŁ per year.
40 hours per week, Monday to Friday 08:00 to 17:00.
ÂŁ13.70 per hour.
Benefits
- Parking on Site
- Free Fruit
- Free Hot/Cold Beverage
- Subsidised Lunch Prices
- Gym Access (Based at other Cambridge Site)
- Bank Holidays off
Job Introduction Are you someone who takes pride in creating a great first impression and delivering exceptional service? At Sodexo, we’re looking for a friendly and professional Lobby Host to join our dedicated front‑of‑house team. In this pivotal role, you’ll be the first point of contact for visitors and employees, ensuring every interaction reflects the high standards and vibrant culture of one of the world’s leading technology companies.
Key Responsibilities
- Welcome all visitors, clients, and employees with warmth and professionalism, creating a positive first impression and ensuring everyone feels valued.
- Deliver outstanding customer service by managing check‑in and switchboard operations in line with our security and GDPR requirements.
- Use reception tools to coordinate, guide, and support guests, ensuring a seamless and memorable visitor experience from arrival to departure.
- Maintain a clean, organised, and professional reception area, completing regular checks and partnering with service teams to uphold a consistent five‑star standard.
- Foster strong working relationships across departments, embracing a collaborative “One Team” approach and providing support where needed.
- Proactively identify opportunities to enhance efficiency and the visitor experience, escalating issues appropriately and contributing to a culture of excellence.
What We’re Looking For
- A warm, approachable manner with a genuine passion for providing outstanding customer service.
- Confidence using technology, excellent communication skills, and a professional telephone manner.
- Strong organisational abilities, with flexibility to adapt and prioritise in a fast‑paced environment.
- Discretion and professionalism when managing confidential information or sensitive situations.
- The ability to build rapport and communicate effectively with a wide range of people, from visitors to senior leaders.
- A polished, professional appearance and a positive, solution‑focused attitude that reflects Sodexo and Microsoft’s commitment to excellence.
What We Offer
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
- Mental health & wellbeing support
- Employee Assistance Programme for personal, legal, and financial advice
- 24/7 virtual GP & lifestyle rewards
- Discounts for you & family
- Financial tools & retirement plan
- Cycle to Work & Paid volunteering day
Excited to grow with a team that values you? Don’t wait—apply today, and let’s build something amazing together.
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Lobby Host employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lobby Host
✨Tip Number 1
Familiarise yourself with Microsoft’s culture and values. Understanding their commitment to innovation and customer service will help you align your approach when interacting with guests and colleagues.
✨Tip Number 2
Practice your communication skills, especially in a professional context. Engaging confidently with a diverse range of people, including senior leaders, is crucial for this role, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your adaptability by preparing examples of how you've successfully managed dynamic situations in the past. This could involve handling unexpected guest requests or resolving conflicts efficiently.
✨Tip Number 4
Network with current or former employees of Microsoft, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Lobby Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles where you've managed guest interactions. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your warm and hospitable nature. Mention specific examples of how you've provided exceptional customer service in previous roles, and express your enthusiasm for working at Microsoft.
Highlight Your Tech Savviness: Since the role requires being tech-savvy, include any relevant technical skills or experiences in your application. This could be familiarity with digital tools, software, or any tech-related training you've received.
Showcase Adaptability and Teamwork: In your application, provide examples of how you've successfully adapted to changing environments and worked collaboratively with others. This will demonstrate your ability to thrive in a dynamic workplace like Microsoft.
How to prepare for a job interview at Sodexo
✨Showcase Your Customer Service Skills
As a Lobby Host, exceptional customer service is key. Prepare examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your ability to create a positive first impression.
✨Demonstrate Tech Savviness
Since the role requires being tech-savvy, be ready to discuss your experience with technology. Mention any relevant tools or systems you've used, especially those related to check-in procedures or guest management.
✨Emphasise Adaptability
The job involves prioritising tasks in a dynamic environment. Share instances where you've successfully adapted to changing situations or handled multiple responsibilities at once, showcasing your flexibility.
✨Dress to Impress
Immaculate personal presentation is crucial for this role. Make sure to dress professionally for the interview, reflecting the standards expected at Microsoft. This will help you make a strong visual impression.
