At a Glance
- Tasks: Be the friendly face of our workplace, coordinating services and supporting a vibrant environment.
- Company: Join Sodexo, a global leader dedicated to improving quality of life for everyone.
- Benefits: Enjoy competitive pay, mental health support, flexible work, and volunteering opportunities.
- Other info: Join a diverse team with excellent career growth and training opportunities.
- Why this job: Make a real impact by creating a welcoming space for colleagues and visitors.
- Qualifications: Experience in admin roles, strong communication skills, and a proactive attitude are essential.
The predicted salary is between 16 - 16 £ per hour.
Location: Barbara Ritchie House, Livingston
Salary: 16.00 per hour
Hours: 35 hours per week
Working Pattern: Monday to Friday
Contract Type: Permanent, Full Time
We are looking for a professional and organised Workplace Coordinator to join our team at MSC Cruises in Livingston. This newly created role will support the successful mobilisation of a new site, acting as a key point of contact for workplace services and providing administrative and front-of-house support. As Workplace Coordinator, you will help create a welcoming, efficient and professional environment for employees, visitors and stakeholders while ensuring workplace services run smoothly on a day-to-day basis.
What you'll do:
- Act as the first point of contact for visitors, contractors and colleagues
- Provide reception and front-of-house support
- Coordinate workplace services and administrative activities
- Support meeting room bookings and workplace scheduling
- Maintain accurate records, documentation and reports
- Assist with site communications and stakeholder engagement
- Support mobilisation activities and ongoing workplace operations
- Ensure compliance with company policies and procedures
- Build positive working relationships with colleagues, clients and suppliers
What you bring:
- Previous experience in a workplace coordinator, receptionist, administrator or similar role
- Strong organisational and time management skills
- Excellent communication and customer service skills
- Ability to manage multiple priorities effectively
- Good IT skills, including Microsoft Office applications
- Professional and proactive approach to work
- Ability to work independently and as part of a team
What We Offer:
Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you. You'll act with purpose and have an impact through your everyday actions. In addition, we offer a range of resources, rewards and benefits for our colleagues and their families, including:
- Unlimited access to an online platform offering mental health and wellbeing support
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support
- Cycle to Work Scheme to help colleagues do their bit for the environment whilst keeping fit
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities
- Flexible and dynamic work environment
- Competitive compensation
- Full training and full protective uniform supplied
About Sodexo:
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a Disability Confident Leader employer. We welcome and encourage applications from people with diverse experiences, backgrounds and identities. We are a forces friendly employer.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Coordinator - Barbara Ritchie House in Livingston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sodexo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sodexo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Coordinator - Barbara Ritchie House in Livingston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sodexo:Your cover letter is your chance to shine! Tell us why you want to work at Sodexo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sodexo!
How to prepare for a job interview at Sodexo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
