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- Tasks: Join us as a Host/Waiter, mixing drinks and serving guests in a vibrant bar setting.
- Company: Heritage Portfolio, part of Sodexo Live!, delivers exceptional catering at cultural venues.
- Benefits: Earn £13.85 per hour plus service charge, increasing to £15 after two months; flexible hours.
- Other info: Work in a dynamic environment with opportunities for growth and a supportive team culture.
- Why this job: Be part of a creative team, enhancing guest experiences in a unique art venue.
- Qualifications: Must be of legal age for alcohol service; experience with tills preferred but not essential.
We are currently looking to add Host/ Waiterto our team at the Keeper’s House situated within the Royal Academy of Arts, London to deliver a world class guest experience.
In this role, you will be hands-on behind the bar—mixing drinks, serving guests, keeping stock topped up, maintaining cleanliness, and following health and safety protocols. You will use upselling skills to drive sales and support the catering team to elevate the guest experience—all without any supervisory duties.
The Keeper\’s House is a perfect blend of art and hospitality; creating a “home away from home” for Friends of the RA, Patrons, Royal Academicians and visitors. Inside you will find a café, a member’s room and a cosy bar with its own secret garden. The walls of Keeper’s House are adorned with a revolving programme of RA Editions, presenting works for sale from Academicians and other invited artists.
Role Responsibility
Bar Operations (Hands-On):
Open and close the bar following company procedures, complete checklists
Mix a variety of alcoholic and non-alcoholic beverages per company standards
Serve customers at the bar and floor, take orders, process payments via card
Customer Engagement & Sales:
Provide friendly, helpful service, addressing inquiries, complaints, and compliments professionally
Use product knowledge and upselling techniques
Stock & Inventory Management:
Replenish liquor, mixers, garnishes, ice, glassware, and bar supplies proactively
Monitor stock levels, alert management when low
Bar Cleanliness & Maintenance:
Keep bar area clean and organized—wipe surfaces, manage spills, wash glasses, empty trash
Health, Safety & Compliance:
Adhere to food safety, allergen, COSHH, HACCP, hygiene, and fire-safety regulations
Check and refuse service to minors or over-intoxicated guests, ensuring legal compliance
Work alongside the catering and FOH team to maintain seamless service flow and guest satisfaction
The Ideal Candidate
Customer-Centric Attitude: Polite, caring demeanour with strong communication skills
Multitasking & Calm Under Pressure: Ability to handle high volume with focus and attention to detail
Bar Knowledge: Familiarity with beverages and cocktails; willingness to learn more
Physical Stamina & Dexterity: Comfortable managing tasks like lifting, standing, cleaning, and glass handling
Hygiene & Appearance: High personal and workplace cleanliness standards at all times
Requirements:
- Minimum legal age for alcohol service
- Experience with till operations and handling cash/card transactions preferred
- Flexibility to work evenings, weekends, and events
Package Description
- Rate of pay for first two months is £13.85 per hour plus service charge, then £15 per hour plus service charge
- For the first two months it will be a casual contract, after that 30-hour blue contract
About the Company
Heritage Portfolio is the sub-segment of Sodexo Live! that produces outstanding catering and event services for our cultural destinations.
Our mantra is“Never standing still”and as we grow and flourish in the world of bespoke events and venues, we remain true to our original ethos: to provide an amazing experience that goes beyond the remarkable food we serve. Therefore we are always looking for passionate, enthusiastic and motivated individuals to join our team and take pride in the work they deliver.
AtSodexo Live!build a career where ‘everyday’ is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive.
We Belong to a team that feels like family,ACT with purpose and be inclusive, Thrive in our career, while able toBe Live in the moment creating exceptional memories.
After giving it all, you’ll return home knowing that you’ve played your part in creating a truly unforgettable moment.
Because at Sodexo Live!we’re so much more.
Be part of something greater
Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and soon the Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles.
Other venues in the UK include, Fulham FC, the ACC Liverpool, and Edinburgh’s magnificent Signet Library.
Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That’s why we are proud to focus on people’s essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.
Location Burlington House, Piccadilly, London W1J 0BD, United Kingdom
#J-18808-Ljbffr
Host/Waiter employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host/Waiter
✨Tip Number 1
Familiarise yourself with the menu and drink offerings at Keeper's House. Knowing the cocktails and beverages inside out will not only boost your confidence but also impress potential employers during any informal chats or interviews.
✨Tip Number 2
Practice your upselling techniques! Think of creative ways to suggest additional items to customers, as this is a key part of the role. You could even role-play with friends to get comfortable with different scenarios.
✨Tip Number 3
Showcase your customer service skills by volunteering or working in similar environments. This experience can help you develop a customer-centric attitude and demonstrate your ability to handle high-pressure situations effectively.
✨Tip Number 4
Network with current or former employees of Keeper's House or Sodexo Live! on platforms like LinkedIn. They can provide valuable insights into the company culture and may even refer you for the position, increasing your chances of landing the job.
We think you need these skills to ace Host/Waiter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any roles involving bar operations or customer service. Use specific examples to demonstrate your skills in multitasking and handling high-pressure situations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role at Keeper's House. Mention your familiarity with beverages and cocktails, and how you can contribute to creating a welcoming atmosphere for guests.
Showcase Customer-Centric Skills: In your application, emphasise your customer-centric attitude. Provide examples of how you've successfully engaged with customers in previous roles, addressing inquiries and complaints professionally.
Highlight Flexibility and Availability: Clearly state your availability to work evenings, weekends, and events, as this is crucial for the role. Mention any previous experience in similar flexible working environments to strengthen your application.
How to prepare for a job interview at Sodexo
✨Showcase Your Customer Service Skills
As a Host/Waiter, your ability to engage with customers is crucial. Prepare examples of how you've provided excellent service in the past, and be ready to demonstrate your friendly and polite demeanour during the interview.
✨Demonstrate Bar Knowledge
Familiarity with beverages and cocktails is important for this role. Brush up on common drinks and their ingredients, and be prepared to discuss your willingness to learn more about bar operations and mixology.
✨Highlight Your Multitasking Abilities
The role requires handling multiple tasks simultaneously, especially during busy periods. Share experiences where you've successfully managed high-pressure situations while maintaining attention to detail.
✨Emphasise Hygiene and Cleanliness Standards
Given the importance of health and safety protocols, be sure to express your commitment to maintaining high personal and workplace cleanliness standards. Discuss any relevant experience you have in adhering to hygiene regulations.