At a Glance
- Tasks: Lead training programmes to enhance guest experience and develop hospitality teams.
- Company: Join Sodexo Live at the iconic Royal Academy of Arts in London.
- Benefits: Up to £40,000 salary, performance bonus, health support, and flexible work options.
- Other info: Inclusive workplace with opportunities for growth and community involvement.
- Why this job: Make a real impact by developing others in a vibrant hospitality environment.
- Qualifications: Experience in premium hospitality and a passion for training and development.
The predicted salary is between 40000 - 40000 £ per year.
Location: Royal Academy of Arts, Burlington House, Piccadilly, London, W1J 0BD
Salary: up to £40,000 + 10% performance Bonus
Working hours: 40 Hours / Working 5 days out of 7, some weekends or evenings may be required
Sodexo Live! is seeking a Hospitality Training Manager to join the team at the Royal Academy of Arts. This is a newly created role focused on developing people, improving service standards, and enhancing the overall guest experience across the site. We are looking for someone with a strong background in hospitality operations who understands what great service looks like in practice and is passionate about developing others. You will work closely with managers and frontline teams to identify areas for improvement, deliver training, and support the ongoing development of staff. This role offers an excellent opportunity for someone looking to move from an operational role into a more people-focused position within training and development.
What You'll Do:
- Lead on service standards across the site, ensuring a consistent and high-quality guest experience
- Design, adapt and deliver training programmes to support frontline team development, working in partnership with internal stakeholders
- Observe service delivery and provide practical feedback and coaching to improve team performance
- Monitor guest feedback and performance trends, using insights to identify areas for improvement
- Work closely with venue managers and support teams to implement service improvements and embed best practice
- Support onboarding and ongoing development of team members to build capability and engagement
What You Bring:
- Experience in a premium hospitality environment (e.g. restaurant, hotel, or venue), with a strong understanding of how high-quality service is delivered in practice
- Previous experience leading, coaching or training teams, with the ability to support and develop others
- A good understanding of service standards and the customer journey, with the ability to identify areas for improvement
- Strong communication and interpersonal skills, with the confidence to work closely with managers and frontline teams
- A proactive and organised approach, comfortable balancing training delivery with administrative responsibilities
- An interest in people development, training or HR, with a willingness to build further skills in this area
- The ability to observe service, provide constructive feedback, and support teams to improve performance
What we offer:
- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan.
- A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo.
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment.
- Competitive compensation.
- Full training and full protective uniform supplied.
Equal Opportunity and Diversity
We are committed to being an inclusive employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
Hospitality Training Manager employer: Sodexo
Sodexo Live! is an exceptional employer, offering a dynamic work environment at the prestigious Royal Academy of Arts in London. With a strong focus on employee development, we provide extensive training opportunities, a comprehensive benefits package including mental health support and financial advice, and a commitment to inclusivity and diversity. Join us to enhance your career in hospitality while making a meaningful impact on guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Training Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sodexo. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sodexo
Don't be shy about reaching out to Sodexo directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Training Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sodexo and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sodexo
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
