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- Tasks: Lead a dynamic team to deliver exceptional food and service at stunning venues.
- Company: Heritage Portfolio, a top event catering company with a passion for food.
- Benefits: Earn £13.77 - £16.32 per hour, weekly pay, and holiday accrual.
- Why this job: Join a vibrant team and create unforgettable experiences in beautiful locations.
- Qualifications: Previous management experience and excellent customer service skills required.
- Other info: Opportunities for growth and a referral scheme to earn extra cash.
The predicted salary is between 11 - 14 £ per hour.
Fabulous food is in our DNA at Heritage Portfolio - it’s why we are so blooming proud to be one of the country’s leading event and wedding catering companies. Our obsession with doing things a bit differently, our love of cooking up a storm using new techniques and our all-round mad about food mentality are what makes us shine.
As part of our fabulous management events team, you will be delivering outstanding service to some of Edinburgh’s best venues, including magnificent stately homes, iconic city buildings, museums, galleries and even a palace!
What you’ll do:
- Oversee the food/beverage operation, managing and supporting a team of staff, delegating tasks to ensure optimal service is delivered.
- Follow standard operating procedures to maintain quality and consistency across the site.
- Use your experience and leadership skills to provide and deliver a successful, exceptional, unforgettable experience for our guests.
- Maintain cleanliness of both front and back of house areas and adhere to health and safety guidelines.
- Ensure casual and agency teams are fully briefed and given their allocated break time.
- Ensure profitability through protection of the company’s assets and stock.
- Always ensure you and your team remain smart and presentable in line with the company’s dress and appearance policy.
- Maximise sales opportunities through upselling where possible.
- Ensure that you and your team adhere to company procedures regarding allergens.
- Ensure guests are served in a friendly, welcoming, and efficient manner while maintaining a clean and safe work environment.
What you’ll bring:
- A leader who can keep their team motivated over busy periods.
- Positive attitude, being friendly yet professional.
- Ability to communicate clearly and concisely with both team and management around the site.
- A team player with an ability to work in a busy environment.
- Excellent verbal communication and customer service skills.
- 18+ due to the licensing restrictions.
- Experience in dealing with guest complaints promptly and efficiently.
- Previous management experience.
What we offer:
- From £13.77 per hour - £16.32 per hour, paid weekly, accruing holiday pay as you work.
- Casual supervisor/Manager Roles.
- Amazing opportunities for development.
- Refer a friend scheme with unlimited friends - you can earn money for each person you refer!
About The Company:
Heritage Portfolio is the sub-segment of Sodexo Live! that produces outstanding catering and event services for our cultural destinations. These include exceptional in-house café services in some of Britain’s leading visitor attractions such as V&A Dundee, The Signet Library, Portrait Gallery, private parties and dining, weddings and prestigious events. Our mantra is Never standing still and as we grow and flourish in the world of bespoke events and venues, we remain true to our original ethos: to provide an amazing experience that goes beyond the remarkable food we serve. Therefore we are always looking for passionate, enthusiastic and motivated individuals to join our team and take pride in the work they deliver.
Hospitality Manager/Supervisor employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager/Supervisor
✨Tip Number 1
Get to know the company inside out! Research Heritage Portfolio, their values, and what makes them tick. This way, when you chat with them, you can show off your passion for their unique approach to food and events.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances of landing that Hospitality Manager role.
✨Tip Number 3
Prepare for the interview by practising common questions related to hospitality management. Think about how you’d handle guest complaints or motivate your team during busy periods. We want you to shine in front of the interviewers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Heritage Portfolio family!
We think you need these skills to ace Hospitality Manager/Supervisor
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Share any experiences or stories that highlight your enthusiasm for the culinary world and how it aligns with our fabulous food culture at Heritage Portfolio.
Highlight Your Leadership Skills: As a Hospitality Manager/Supervisor, we want to see your leadership chops! Make sure to include examples of how you've motivated teams in busy environments and how you’ve handled challenges. This will show us you’re ready to lead our amazing staff!
Be Clear and Concise: Communication is key in our industry! Keep your application clear and to the point. Use straightforward language to describe your experience and skills, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our fabulous team!
How to prepare for a job interview at Sodexo
✨Know Your Venue
Before the interview, do some research on Heritage Portfolio and its venues. Familiarise yourself with their unique offerings and the types of events they cater to. This will not only show your enthusiasm but also help you tailor your answers to align with their values and expectations.
✨Showcase Your Leadership Skills
As a Hospitality Manager/Supervisor, your leadership abilities are crucial. Prepare examples from your past experiences where you successfully motivated a team during busy periods or resolved conflicts. Highlighting these skills will demonstrate that you can maintain a positive atmosphere even under pressure.
✨Emphasise Customer Service Excellence
Heritage Portfolio prides itself on outstanding service. Be ready to discuss how you've handled guest complaints in the past and turned them into positive experiences. Share specific instances where your customer service skills made a difference, as this will resonate well with the interviewers.
✨Dress to Impress
First impressions matter! Make sure you dress smartly and in line with the company’s appearance policy. This shows that you understand the importance of professionalism in the hospitality industry and are ready to represent the brand positively.
