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- Tasks: Manage hospitality services on matchdays, ensuring exceptional guest experiences.
- Company: Join Nottingham Forest Football Club and be part of a vibrant team.
- Benefits: Earn £18.10 per hour with flexible shifts and exciting events.
- Why this job: Create memorable experiences while working in a fast-paced, dynamic environment.
- Qualifications: Experience in hospitality and strong leadership skills required.
- Other info: Be part of a family-like team that values inclusivity and personal growth.
Overview
We\\\’re experience-makers. And food fanatics. And we\\\’re hiring Hospitality Managers to join the team at Nottingham Forest Football Club. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we\\\’ll give you all you need to thrive. Because at Sodexo Live! We\\\’re so much more. Be part of something greater.
We currently have an opportunity for Hospitality Managers to join our team at Nottingham Forest Football Club.
This opportunity will be to join the team for the 2026/27 Football Season. With the opportunity to work at Matchdays and Non-matchdays, this is a great opportunity for driven individuals to succeed in a fast and innovative catering facility.
We are looking for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. Ideally you will have worked within the hospitality sector previously and have a good foundation and knowledge of customer service.
If this is you, apply to join our team now.
Package Description
- Hospitality Manager – Matchdays -£18.10 per hour
- Flexible working – Match Days and Non-Match Days (C&E Events) which includes evening & weekend shifts.
- Casual Contract
Main Responsibilities
- Ensure allocated Hospitality room is set prior to guests arriving
- Ensuring an in-depth staff brief prior to service
- Delivering exceptional service to our guests and managing staff
- Always Adhering to Food Safety alongside Health & Safety procedures.
- Completing relevant documentation as required by the company
- Reporting staff potential to the fixed Hospitality management team, to aid in supporting their progression
- Confident and good knowledge to assist guests with queries alongside resolving any issues
- Leading and motivating a team, whilst driving a great guest experience and maintaining high service standards
- Opening/closing procedures of your allocated Hospitality area
- Adhering to Food Allergens process and procedures.
- Adhering to Licensing Laws alongside company polices.
- Flexibility and adaptability to changes, working in different rooms when required.
- Ensuring staff are following Company polices alongside fulfilling their role.
The Ideal Candidate
- Experience in a Hospitality, bar or catering venue.
- Team player and confident in managing staff.
- Quick learner
- Good attention to detail
- Passionate in delivering exceptional service and memorable experiences
- Excellent verbal communication skills
- Fantastic attention to detail
- Proactive and thrives in a fast-paced environment
About The Company
Sodexo Live!
We\\\’re Experience Makers.
And go-getters, fanatic foodies, and community pillars.
AtSodexo Live! build a career where everyday\\\’s is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we\\\’ll give you all you need to thrive. We Belong to a team that feels like family, ACT with purpose and be inclusive, Thrive in our career, while able to Be Live in the moment creating exceptional memories.
After giving it all, you\\\’ll return home knowing that you\\\’ve played your part in creating a truly unforgettable moment. Because at Sodexo Live! we\\\’re so much more.
Be part of something greater
Why choose Sodexo Live! –
At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won\\\’t just craft the moment you\\\’ll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.
Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles.
Other venues in the UK include, Fulham FC, the ACC Liverpool, and Edinburgh\\\’s magnificent Signet Library.
Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That\\\’s why we are proud to focus on people\\\’s essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.
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Hospitality Manager - Match day employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager - Match day
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with matchday events. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! Attend local events or job fairs related to hospitality. It’s a great way to meet potential employers face-to-face and showcase your passion for delivering exceptional service.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the application window to open. Reach out directly to the hiring manager or team at Nottingham Forest Football Club through our website and express your interest.
✨Tip Number 4
Prepare for the interview by practising common hospitality scenarios. Think about how you would handle guest queries or staff management situations. This will help you demonstrate your quick thinking and leadership skills during the interview.
We think you need these skills to ace Hospitality Manager - Match day
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see that you’re excited about creating memorable experiences for our guests, so share any relevant stories or experiences that highlight your enthusiasm.
Tailor Your CV: Make sure your CV is tailored to the role of Hospitality Manager. Highlight your experience in managing teams and delivering exceptional service, as these are key aspects of the job. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for.
How to prepare for a job interview at Sodexo
✨Know Your Venue
Before the interview, familiarise yourself with Nottingham Forest Football Club and its hospitality offerings. Understanding the venue's layout, services, and guest expectations will show your enthusiasm and readiness to step into the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in a fast-paced environment. Highlight specific situations where you motivated staff or resolved conflicts, as this will demonstrate your ability to lead and maintain high service standards.
✨Emphasise Attention to Detail
In hospitality, the little things matter. Be ready to discuss how you ensure compliance with Food Safety and Health & Safety procedures. Share experiences where your attention to detail made a difference in guest satisfaction.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult guest or managing a last-minute change. Practising your responses will help you think on your feet and showcase your problem-solving skills during the interview.
