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- Tasks: Manage hospitality services on match days and events, ensuring exceptional guest experiences.
- Company: Join Sodexo Live!, a leader in food and facilities management.
- Benefits: Flexible working hours, career progression, and a vibrant team culture.
- Why this job: Be part of creating memorable experiences at exciting events and match days.
- Qualifications: Experience in hospitality and a passion for customer service.
- Other info: Dynamic role with opportunities to thrive in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities
- Ensure allocated Hospitality room is set prior to guests arriving
- Ensuring an in-depth staff brief prior to service
- Delivering exceptional service to our guests and managing staff
- Always Adhering to Food Safety alongside Health & Safety procedures.
- Completing relevant documentation as required by the company
- Reporting staff potential to the fixed Hospitality management team, to aid in supporting their progression
- Confident and good knowledge to assist guests with queries alongside resolving any issues
- Leading and motivating a team, whilst driving a great guest experience and maintaining high service standards
- Opening/closing procedures of your allocated Hospitality area
- Adhering to Food Allergens process and procedures.
- Adhering to Licensing Laws alongside company polices.
- Flexibility and adaptability to changes, working in different rooms when required.
- Ensuring staff are following Company polices alongside fulfilling their role.
About Sodexo Live and role details
Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we\\\’ll give you all you need to thrive. Because at Sodexo Live! We\\\’re so much more. Experience in a Hospitality, bar or catering venue. Team player and confident in managing staff. Quick learner. Good attention to detail. Passionate in delivering exceptional service and memorable experiences. Excellent verbal communication skills. Fantastic attention to detail. Proactive and thrives in a fast-paced environment.
Position details
- Hospitality Manager – Matchdays – £18.10 per hour
- Flexible working – Match Days and Non-Match Days (C&E Events) which includes evening & weekend shifts.
- Casual Contract
- Location: Nottingham Forest Football Club
- This opportunity will be to join the team for the 2026/27 Football Season. With the opportunity to work at Matchdays and Non matchdays, this is a great opportunity for driven individuals to succeed in a fast and innovative catering facility. We are looking for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. Ideally you will have worked within the hospitality sector previously and have a good foundation and knowledge of customer service.
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Hospitality Manager - Match day employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager - Match day
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality sector, especially those who have experience with match days. They might know about openings or can give you a heads-up on what to expect during interviews.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share stories of how you've delivered exceptional service and created memorable experiences for guests.
✨Tip Number 3
Be prepared for the fast-paced environment! Brush up on your knowledge of food safety and health regulations, as these are crucial in hospitality. Being able to discuss these confidently will set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications directly from enthusiastic candidates. It shows you're genuinely interested in joining our team at Nottingham Forest Football Club and ready to make an impact on match days.
We think you need these skills to ace Hospitality Manager - Match day
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share your passion for hospitality and how you delight others.
Tailor Your Application: Make sure to customise your application for the Hospitality Manager role. Highlight your relevant experience in managing teams and delivering exceptional service, especially in fast-paced environments like match days.
Be Detail-Oriented: Attention to detail is key in hospitality. In your application, mention specific examples of how you've maintained high service standards and adhered to health and safety procedures in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Sodexo
✨Know Your Hospitality Basics
Brush up on your knowledge of food safety, health and safety procedures, and licensing laws. Being able to confidently discuss these topics will show that you’re serious about the role and understand the importance of compliance in hospitality.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff or resolved conflicts. This will demonstrate your ability to manage and inspire a team, which is crucial for the Hospitality Manager position.
✨Emphasise Customer Service Excellence
Be ready to share specific instances where you delivered exceptional service or handled guest complaints effectively. Highlighting your passion for creating memorable experiences will resonate well with the interviewers.
✨Flexibility is Key
Since the role involves working on match days and non-match days, be prepared to discuss your adaptability. Share examples of how you've thrived in fast-paced environments and adjusted to changing circumstances in previous roles.
