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For Companies At a Glance
- Tasks: Lead a team to create unforgettable hospitality experiences and ensure high standards.
- Company: Join Wellington College, a prestigious independent school known for excellence.
- Benefits: Enjoy flexible hours, meals on duty, fitness access, and ongoing training opportunities.
- Why this job: Be part of a dynamic team that values innovation and personal growth.
- Qualifications: Strong communication skills, leadership experience, and a commitment to safety standards required.
- Other info: This role involves safeguarding responsibilities and requires DBS checks.
The predicted salary is between 25000 - 31000 £ per year.
Job Introduction
Hospitality Manager
Location: London, W2 6BD
Hours: Monday to Friday 07:30-16:30
Salary: Up to £38,000 per annum
About the Role
We are seeking an experienced and driven Hospitality Manager to oversee the daily operations of our site, ensuring exceptional guest experiences while meeting business, financial, and compliance objectives. This is a hands-on leadership role responsible for managing staff, finances, operations, and client relationships in a fast-paced hospitality environment.
Key Responsibilities
Staff Management
- Recruit, onboard, train, schedule, and supervise staff
- Approve timesheets and motivate teams to deliver high-quality service
- Foster a positive, performance-driven workplace culture
Operations Oversight
- Manage day-to-day site operations, including cleaning, catering, maintenance, and stock control
- Ensure facilities are clean, well-maintained, and operationally efficient
Guest Experience
- Oversee bookings and event coordination
- Meet and greet guests and clients, handling feedback and complaints professionally
- Maintain consistently high service standards and positive guest satisfaction
Financial Management
- Manage budgets, control costs, and monitor expenditure
- Forecast revenue and ensure targeted gross profit and revenue goals are met
Marketing & Sales
- Promote the business and identify opportunities for up-selling
- Develop and implement strategies to attract clients and event bookings
Health & Safety
- Ensure compliance with all health, safety, and legal regulations
- Conduct workplace inspections, safety walks, and compliance checks
- Manage security and risk protocols
About You
Skills & Competencies
- Strong leadership and communication skills
- Excellent problem-solving and multitasking abilities
- High level of customer service focus
- Financial acumen and commercial awareness
- Ability to remain calm and effective under pressure
Experience & Qualifications
- Proven experience in hospitality operations, ideally with supervisory or event management responsibility
- Experience managing teams and budgets
- Degree in Hospitality Management or a related field (or equivalent experience)
Why Sodexo?:
Working with Sodexo is more than a job; it\’s a chance to be part of something greater.
Belong in a company and team that values you for you.
Act with purpose and have an impact through your everyday actions.
Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering wellbeing support
- An extensive Employee Assistance Programme to help with everyday issues or life\’s larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
- Access to a 24hr virtual GP Service
- Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
- Save for your future by becoming a member of the Pension Plan
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
- Sodexo UK and Irelands enhanced benefits and leave policies
Hospitality Manager employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager
✨Tip Number 1
Familiarise yourself with the specific hospitality standards and practices at Wellington College. Understanding their unique environment will help you tailor your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Wellington College or Sodexo. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlighting specific examples of how you've motivated and trained staff will resonate well with the hiring team.
✨Tip Number 4
Stay updated on current trends in the hospitality industry, especially those relevant to educational establishments. Being able to discuss these trends during your interview will demonstrate your commitment to continuous improvement and innovation.
We think you need these skills to ace Hospitality Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management. Focus on your leadership skills, customer service excellence, and any specific achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your innovative approach to customer service. Mention specific examples of how you've successfully managed teams and improved service standards in previous roles.
Highlight Relevant Certifications: Include any certifications related to food hygiene, health and safety, or hospitality management in your application. This demonstrates your commitment to maintaining high standards and compliance with industry regulations.
Showcase Problem-Solving Skills: In your application, provide examples of challenges you've faced in hospitality settings and how you overcame them. This will illustrate your ability to analyse problems and implement innovative solutions, which is crucial for the role.
How to prepare for a job interview at Sodexo
✨Showcase Your Leadership Skills
As a Hospitality Manager, your ability to lead and inspire a team is crucial. Be prepared to share examples of how you've successfully managed teams in the past, highlighting your leadership style and how you motivate others.
✨Demonstrate Your Problem-Solving Abilities
The role requires innovative solutions to challenges. Think of specific instances where you've identified problems and implemented effective solutions, especially in a hospitality context. This will show your proactive approach.
✨Emphasise Communication Skills
Effective communication is key in hospitality. Be ready to discuss how you’ve liaised with clients and managed team communications during events. Highlight any experiences that showcase your interpersonal skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as managing a last-minute change in an event or dealing with a difficult client. Practising these scenarios can help you respond confidently during the interview.
