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- Tasks: Lead front-of-house operations and deliver world-class hospitality at The City Ground.
- Company: Join Sodexo Live!, a leader in creating unforgettable event experiences.
- Benefits: Enjoy mental health support, flexible work, and career growth opportunities.
- Why this job: Be part of an iconic venue and inspire a passionate team to excel.
- Qualifications: Experience in hospitality management and strong leadership skills required.
- Other info: Dynamic environment with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We\’re looking for a Hospitality Manager to lead front-of-house operations at The City Ground, home of Nottingham Forest FC. You\’ll deliver world-class hospitality on matchdays and event days alike, setting new standards for excellence while developing a team that thrives on energy, teamwork, and pride. As Hospitality Manager, you\’ll play a key role in driving both guest satisfaction and commercial success. You\’ll manage a diverse, passionate team delivering first-class service across matchday and non-matchday events from corporate boxes to conference banquets. This will suit a natural leader with a passion for people, service, and the buzz of live events. You will thrive under pressure, solve problems with calm confidence, and bring an eye for detail to everything you do. At Sodexo Live!, we don\’t just host events – we create unforgettable experiences. You\’ll join a brand that celebrates creativity, collaboration, and excellence, with opportunities to grow, learn, and make your mark at one of football\’s most iconic grounds. Join us at The City Ground and lead the charge in delivering exceptional matchday and event experiences.
What You’ll Do
- Lead and inspire your team to deliver exceptional service across all hospitality and C&E events
- Drive profitability and performance through smart management of labour, sales, and expenses
- Oversee staffing operations and ensure effective team scheduling and compliance
- Maximise EPOS utilisation and ensure consistent operational efficiency
- Support recruitment, training, and development to build a high-performing hospitality team
- Promote and deliver events to the highest standards, ensuring every guest leaves delighted
- Maintain rigorous standards in health & safety, hygiene, and licensing compliance
- Act as a Duty Manager during events, ensuring smooth operations from start to finish
- Proven experience supervising large-scale hospitality or event operations
- Strong leadership and communication skills with the ability to motivate and inspire a team
- Excellent organisation and time management
- Knowledge of health & safety, food hygiene, and licensing regulations
- Experience working with labour control and KPIs
- A hands-on approach with the confidence to make operational decisions on the spot
Desirable
- Food Hygiene Level 2 qualification
- Stadia or venue experience preferred but not essential
- SIA Personal Licence
Benefits and Working with Sodexo Live!
At Sodexo Live!, we\’re all about creating moments that matter – whether it\’s a matchday that thrills fans, a corporate gala that inspires, or a private event that leaves a lasting impression.
Working with Sodexo Live! is more than a job; it\’s a chance to be part of something greater. You\’ll belong in a company and team that values you for you; you\’ll act with purpose and have an impact through your everyday actions; and you\’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Retirement Plan
- A Death-in-Service benefit for colleagues who pass away whilst employed by us
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment
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Hospitality Manager employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager
✨Tip Number 1
Get to know the venue! Familiarise yourself with The City Ground and its unique atmosphere. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Show off your leadership skills! Prepare examples of how you've inspired teams in the past. Highlighting your ability to motivate and manage under pressure will make you stand out.
✨Tip Number 4
Be ready for situational questions! Think about how you'd handle various scenarios during events. Demonstrating your problem-solving skills will show that you're the right fit for the fast-paced environment at Sodexo Live!
We think you need these skills to ace Hospitality Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you’ve created memorable moments for guests, as this will resonate with us at StudySmarter and show that you’re the right fit for our team.
Highlight Your Leadership Skills: As a Hospitality Manager, you’ll be leading a diverse team. Make sure to include examples of how you’ve motivated and inspired others in previous roles. We want to see your natural leadership style and how you can bring out the best in your team!
Be Detail-Oriented: Attention to detail is key in hospitality. In your application, mention how you ensure high standards in service and operations. Whether it’s about health & safety or guest satisfaction, we want to know how you keep everything running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at The City Ground!
How to prepare for a job interview at Sodexo
✨Know Your Venue
Before the interview, do your homework on The City Ground and its hospitality offerings. Familiarise yourself with the types of events held there and think about how you can enhance guest experiences. This shows your genuine interest and helps you stand out.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Discuss specific situations where you motivated your team or solved problems effectively. This will demonstrate your capability to inspire and manage a diverse group.
✨Understand the Business Side
Brush up on your knowledge of KPIs, labour control, and financial management in hospitality. Be ready to discuss how you would drive profitability and performance in your role. This shows that you’re not just about service but also understand the commercial aspects.
✨Emphasise Your Passion for Service
Express your enthusiasm for delivering exceptional guest experiences. Share stories that highlight your commitment to service excellence and how you’ve gone above and beyond in previous roles. This aligns perfectly with the company’s values and mission.