At a Glance
- Tasks: Manage hospitality operations and ensure an unforgettable guest experience at Millwall Football Club.
- Company: Join Sodexo Live!, a leader in food and facilities management.
- Benefits: Flexible hours, career progression, and the chance to work at exciting events.
- Other info: Work in a vibrant environment with opportunities to grow your career.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Experience in hospitality or catering, with a passion for customer service.
The predicted salary is between 11.7 - 14.3 £ per hour.
Sodexo Live! are currently looking to add to our casual Hospitality team at Millwall Football Club to deliver a world class guest experience. We are looking for passionate, enthusiastic and motivated individuals to join our team. We have roles available for Bar Managers/Supervisors, Room Managers/Supervisors and Fine Dining Managers/Supervisors.
We’re experience makers. And food fanatics. And we’re hiring Casual Hospitality Managers. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive.
With the opportunity to work at Matchdays, this is a great opportunity for driven individuals to succeed in a fast and innovative catering facility. We are looking for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.
Main Responsibilities
- To attend pre-match managers briefings, partaking in training required by legislation and the company.
- To monitor staff working practices to ensure they are working efficiently and productively, adhering to company working practices.
- To liaise with the kitchen team, ensuring all food products are serviced in line with timings specified.
- Working in adherence with Food Allergens information and service procedures.
- Ensuring that both bar and floor staff are attentive to guests needs, working in a timely manner to minimise any wait times.
- Welcoming guests, taking orders and serving beverages to guests.
- Care about customer satisfaction and deliver the optimal client service experience.
- Serving guests in a friendly, welcoming and efficient manner while maintaining a clean and safe work environment.
- Deal with customer and staff complaints effectively and efficiently.
The Ideal Candidate
- Being friendly yet professional.
- Being a team player with an ability to resolve conflict and take criticism.
- Good attention to detail and punctuality.
- Being proactive is key.
- Experience within a hospitality, catering or bar setting.
About The Company
Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That’s why we are proud to focus on people’s essential needs: we see them as key to improve the quality of life.
Hospitality Lounge Manager employer: Sodexo
Sodexo is an excellent employer that prioritises the wellbeing of its employees and the community, offering a supportive work culture where teamwork and customer service excellence are at the forefront. With flexible hours, comprehensive benefits including the Blue Light Card, and opportunities for personal growth within the healthcare sector, working as a Subway Sandwich Artist at Royal Stoke Hospital allows you to make a meaningful impact while enjoying a rewarding career in a vibrant environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Lounge Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sodexo. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sodexo
Don't be shy about reaching out to Sodexo directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Lounge Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sodexo and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sodexo
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
