Hospitality Co Ordinator

Location: Stevenage, SG1 2NY

Hours: 37.5 hours per week, Monday to Friday

Salary: £13.40 per hour

We are looking for an organised and customer‑focused Hospitality Coordinator to ensure the smooth day‑to‑day operation of our hospitality services. This role is central to delivering a seamless guest experience, acting as the key link between the kitchen, Front of House (FOH) teams, and customers. You will coordinate hospitality events, manage bookings, support service delivery, and ensure all services meet Sodexo’s high standards for quality, safety and customer satisfaction.

Key Responsibilities

• Events & Service Coordination – plan and organise hospitality events, meetings and catering services; coordinate with kitchen teams, FOH staff and external vendors to ensure seamless delivery; ensure consistent, high‑quality setup and presentation of all hospitality events.
• Customer Service & Guest Experience – deliver excellent customer service across all hospitality bookings; ensure all bookings are delivered on time and in line with Sodexo standards and food policies (including allergens, temperatures and wastage control); handle customer enquiries, feedback and complaints professionally.
• Systems & Technology Management – oversee and manage the Everyday Hospitality booking system, ensuring it is checked daily; troubleshoot system issues quickly and liaise with IT support when required.
• Communication & Team Coordination – lead a weekly hospitality meeting with relevant team members to ensure smooth collaboration between kitchen, FOH and customers; keep all teams informed of new bookings, changes or enquiries; actively participate in team briefs and huddles.
• Health, Safety & Compliance – comply with all Sodexo policies, mandatory training and food safety regulations; report safety observations, incidents and technical faults to the line manager; ensure adequate stock levels to support hospitality bookings.

Key Challenges of the Role

• Managing high workloads and tight deadlines across multiple bookings.
• Handling last‑minute changes such as cancellations or increases in guest numbers.
• Resolving system or technology issues that may impact service delivery.
• Managing difficult customer situations and complaints with professionalism.

What We’re Looking For

• Strong organisational and administrative skills.
• Confident using booking systems and troubleshooting basic technical issues.
• Excellent verbal and written communication skills.
• Strong problem‑solving ability and attention to detail.
• Customer‑focused mindset with the ability to remain calm under pressure.
• Understanding of health & safety and food safety regulations.

Experience

• Experience in hospitality, events or customer service (preferred).
• Ability to manage documentation, emails and reports accurately.

Qualifications (Preferred but not Essential)

• Food Safety training.
• Customer Service training.

Why Sodexo?

Working with Sodexo is more than a job; it’s a chance to be part of something greater. We value you, act with purpose and make an impact through everyday actions. We also offer a range of perks, rewards and benefits for our colleagues and their families: Unlimited access to online wellbeing support, Employee Assistance Programme, 24‑hr virtual GP Service, Sodexo Discounts Scheme, Pension Plan, Learning & Development tools, Bike to Work Scheme and enhanced benefits and leave policies.

Ready to be part of something greater? Belong in a team and thrive in service.