Lounge Host in Horley

About the Role

Lounge Host at Emirates Lounge Gatwick Airport

We are experience makers and relationship builders. At Sodexo Live! you don’t just dream it, you live it every day. Here you’ll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together. Because we’re more than just waiters. Be part of something greater. We value diversity, equality, and inclusion.

Package Description

• £13.90 per hour
• Shift work pattern - 4 days on 2 days off (2 earlies, 2 lates, 2 off)
• Must be able to work early shift 4:30am start, late shift ending 1am.
• Many employee benefits, rewards and recognition.
• MUST be able to provide 5 years of working history & UK address history.

Main Responsibilities

• Set the service areas, ensure the condiments, glasses, cups etc are neatly arranged.
• Ensure all food and beverages are displayed according to specification.
• Ensure the coffee machine is ready to use.
• Check on the left-over wine/liquor/champagne bottles; those containing less than ¼ need to be replaced with new bottles.
• Water the plants and update the newspaper and magazine displays (where applicable).
• Load service counters as and when directed and ensure sufficient supplies throughout the service period.
• Ensure that the lounge seating area is clean, sofa chairs and tables are arranged as per the lounge plan.
• Assist the chef with some food preparations for example fruit plates, cheese boards etc.
• Set up showmaster/cold display.
• Maintain the presentation and cleanliness of the dining, bar and buffet areas at all times.
• Ensure the dining area is adequately stocked during service times.
• Clear the table areas, ensuring that all of the used crockery, cutlery and glasses are cleared from the dining area and brought to the dishwashing area.
• Provide an efficient and friendly service to lounge customers, ensuring that all their needs are met.
• Build rapport and interact with customers.
• Report any customer feedback (complaints and compliments) and take some remedial action, if possible.
• Liaise with, and assist chef on duty and Emirates lounge team, as required.
• Maintain lounge cleanliness during lounge operating hours.
• Empty waste bins, as necessary.
• Wipe clean and/or replace bin liners.
• Handle coffee machine cleaning process after the lounge closes.
• Wipe all tables, cupboards, desks and other furniture free from finger/food/beverage stains.
• Vacuum the carpets to remove all obvious soil, dirt and crumbs (where applicable).
• Sweep and mop the tiled areas (where applicable).
• Report any incidents of accidents, fire, theft, loss, damage, or other irregularities to your Line Supervisor or Manager.
• Adhere to any reasonable request from managers and supervisors whilst on shift.

The Ideal Candidate

• Front of house and customer facing experience
• An element of food experience
• Highly motivated
• Attention to detail
• Able to work on own initiative within a team environment

• Lounge experience

About The Company

Sodexo Live! We’re Experience Makers. And go-getters, fanatic foodies, and community pillars. At Sodexo Live! build a career where every day’s anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive.

Why choose Sodexo Live!

At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won’t just craft the moment you’ll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.

Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and soon the Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles. Other venues in the UK include Fulham FC, the ACC Liverpool, and Edinburgh's magnificent Signet Library.

Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That’s why we are proud to focus on people’s essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.