At a Glance
- Tasks: Lead daily operations and ensure top-notch service delivery at Denison Barracks.
- Company: Join Sodexo, a leader in fostering community well-being and efficiency.
- Benefits: Enjoy competitive salary, 24/7 virtual GP, and lifestyle rewards.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing guest experiences and team culture.
- Qualifications: Management experience in facilities services and strong leadership skills required.
The predicted salary is between 30000 - 32000 € per year.
Monday to Friday with occasional weekend cover 10:00am-6:00pm £30,000-32,000 per annum Sodexo rewards and benefits.
Job Introduction
Sodexo believes that government agencies should foster an environment of respect, operating with efficiency and effectiveness to promote productivity. We prioritise employee well-being and play a vital role in fostering stronger communities. We are now seeking a Service Delivery Manager to join our team at Denison Barracks RG18 9TP.
What you’ll do:
- Lead the delivery of daily operations across all designated guest service areas in alignment with the Site Information Pack, CRL plan, and operational manual.
- Collaborate with unit managers and support teams to ensure seamless coordination of service activities across main and affiliated sites.
- Build and maintain strong relationships with clients, guests, and internal stakeholders to ensure high levels of satisfaction and service performance.
- Oversee staff scheduling, resource allocation, and performance management, including training, coaching, and conducting team briefs and safety walks.
- Monitor compliance with Sodexo policies, Health & Safety legislation, food safety standards, and contractual service level agreements (SLAs).
- Support and guide front‑line teams to foster a multi‑skilled workforce and cultivate a positive team culture.
- Contribute to continuous improvement efforts, cost control, and the growth of services in line with commercial and client expectations.
What you bring:
- Proven experience in a management role within the soft facilities management (FM) service industry.
- Strong leadership and interpersonal skills with the ability to manage, train, and support front‑line colleagues.
- Sound knowledge of health & safety and food safety regulations (IOSH Managing Safely and CIEH Level 3 desirable).
- Effective problem‑solving and analytical thinking with a focus on compliance, detail, and innovation.
- Excellent communication skills – both written and verbal – to engage and influence stakeholders at all levels.
- Competence in financial management, including budgeting, cost control, and operational reporting.
- Familiarity with systems such as Kronos and UDC Payroll is advantageous.
What we offer:
- Employee Assistance Programme for personal, legal, and financial advice.
- 24/7 virtual GP & lifestyle rewards.
- Discounts for you & family.
- Financial tools & retirement plan.
Ready to be part of something greater? Apply today!
Service Delivery Manager in Hermitage employer: Sodexo
Sodexo is an exceptional employer that prioritises employee well-being and fosters a collaborative work culture at Denison Barracks. With a focus on personal and professional growth, we offer comprehensive benefits including an Employee Assistance Programme, 24/7 virtual GP access, and financial planning tools, ensuring our team members feel valued and supported in their roles. Join us to make a meaningful impact while enjoying a rewarding career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Hermitage
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since Sodexo prioritises employee well-being and community strength, think about how your experience aligns with these principles and be ready to share examples that showcase your leadership skills.
✨Tip Number 3
Practice your communication skills! As a Service Delivery Manager, you'll need to engage with various stakeholders. Try mock interviews with friends or family to refine your ability to articulate your thoughts clearly and confidently.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Sodexo team and ready to contribute to a positive team culture.
We think you need these skills to ace Service Delivery Manager in Hermitage
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your management experience in soft facilities management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at Sodexo. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Leadership Skills:In your application, don’t forget to showcase your leadership and interpersonal skills. Share examples of how you've managed teams, trained staff, or improved service delivery. We’re looking for someone who can inspire and lead our front-line colleagues!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Sodexo
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Delivery Manager role. Familiarise yourself with the job description and think about how your experience aligns with the responsibilities listed, such as leading daily operations and managing staff performance.
✨Showcase Your Leadership Skills
During the interview, be ready to discuss specific examples of how you've successfully led teams in the past. Highlight your interpersonal skills and how you've built strong relationships with clients and stakeholders, as this is crucial for the role.
✨Demonstrate Compliance Knowledge
Since health & safety and food safety regulations are key aspects of the job, prepare to talk about your knowledge in these areas. Mention any relevant certifications like IOSH Managing Safely and how you've applied this knowledge in previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team culture, ongoing training opportunities, or how Sodexo measures success in service delivery. This will demonstrate your enthusiasm and commitment.
