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- Tasks: Supervise helpdesk operations and ensure excellent patient experiences at Royal Stoke Hospital.
- Company: Join Sodexo, a global leader in improving Quality of Life services.
- Benefits: Enjoy mental health resources, flexible working, and competitive pay.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Supervisory experience and strong communication skills are essential.
- Other info: Be part of a supportive team with opportunities for growth and learning.
The predicted salary is between 28800 - 43200 £ per year.
Healthy outcomes start with positive patient experiences. As a Helpdesk Supervisor at Sodexo, based in Royal Stoke Hospital, you’ll play a key role in delivering a seamless and supportive experience for patients and visitors. You’ll be highly organised, an excellent communicator, and thrive in a dynamic healthcare environment.
What you’ll do:
- Gain and maintain knowledge of hospital layout, service standards, equipment, and systems (e.g. Carps, Traczo, Maximo).
- Manage workforce administration including payroll updates via Pro WFM, annual leave, sickness, and exception handling.
- Recruit, onboard, train, and deliver mandatory monthly training and staff huddles.
- Carry out, review, and update risk assessments while promoting a safe working environment.
- Operate the Helpdesk in line with Trust policies, procedures, and service standards, implementing service improvements where required.
- Handle task allocation, data input, call logging, and ensure response times and requests meet service level agreements.
- Communicate effectively with staff, managers, patients, and relatives, including managing complaints and difficult or emotional situations.
- Maintain professional working relationships, attend meetings, complete records, and support service continuity by assisting colleagues as needed.
What you bring:
- Supervisory experience.
- Act as an ambassador for the company values at all times.
- Work effectively as part of a team to support and develop service delivery.
- IT literate with working knowledge of Microsoft Word, Excel, and Outlook.
- Deliver excellent customer service, including confident and professional complaints handling.
- Demonstrate initiative and adapt quickly to change in a fast-paced environment.
- Maintain strict confidentiality and handle sensitive information appropriately.
- Communicate effectively with strong listening and interpersonal skills.
- Show high levels of accuracy, attention to detail, and self-motivation.
- Works well under pressure.
What we offer:
- Mental health and wellbeing resources.
- Employee Assistance Programme (including financial/legal advice & personal support).
- Free health & wellbeing app with 24/7 virtual GP access.
- Discounts on high street brands for you and your family.
- Salary finance tools and financial wellbeing resources.
- Retirement savings plan and life insurance.
- Full training and protective uniform provided.
- Opportunities to gain experience through learning and development.
- Cycle to Work scheme & volunteering opportunities.
- Flexible working and a dynamic team environment.
- Competitive pay.
Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.
About Sodexo:
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. We are committed to being an inclusive employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.
Helpdesk Supervisor employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Supervisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sodexo and its values. This will help you connect your experience with what they’re all about, showing that you’re not just another candidate but someone who truly fits into their culture.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to helpdesk supervision and customer service. Think about how you can highlight your supervisory experience and problem-solving skills in a way that aligns with the role.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when answering questions. Remember, as a Helpdesk Supervisor, effective communication is key, so demonstrate that you can handle difficult situations with ease.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the team dynamics or the challenges they face. This shows your genuine interest in the role and helps you assess if it’s the right fit for you too.
We think you need these skills to ace Helpdesk Supervisor
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what the Helpdesk Supervisor role involves. Check out the job description and highlight key responsibilities and skills. This will help you tailor your application to show how you fit the bill!
Showcase Your Experience: When you're putting together your application, don’t just list your previous jobs. Instead, share specific examples of how your past experiences relate to the tasks mentioned in the job description. We want to see how you've handled similar situations before!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. Remember, we’re looking for someone who can communicate effectively, so let that shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Sodexo!
How to prepare for a job interview at Sodexo
✨Know the Hospital Inside Out
Before your interview, take some time to familiarise yourself with the layout of Royal Stoke Hospital and the services it offers. Understanding the environment you'll be working in will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Supervisory Skills
Be prepared to discuss your previous supervisory experience in detail. Think of specific examples where you've successfully managed a team, handled complaints, or improved service delivery. This will demonstrate your capability to lead effectively in a dynamic healthcare setting.
✨Communicate Clearly and Confidently
As a Helpdesk Supervisor, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play potential interview scenarios with a friend to get comfortable with managing difficult conversations or complaints.
✨Highlight Your IT Proficiency
Make sure to mention your familiarity with Microsoft Word, Excel, and Outlook during the interview. If you have experience with specific systems like Carps, Traczo, or Maximo, be sure to bring that up as well. This shows you're ready to hit the ground running and can adapt to the tools used at Sodexo.
