Receptionist - Portsmouth

Receptionist - Portsmouth 20.5 hours per week 12 hour shifts, days, nights and weekends Part of a 7 fixed day roster - approx 2 x shifts a week - 05:30 - 17:30 or 17:30 - 05:30 12.96 per hour Free Car parking Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is Portsmouth, PO1 4QT Job Introduction: Be the welcoming face of our service. Support a busy 24/7 operation. Make every interaction count. As a Receptionist with Sodexo at HMNB Portsmouth, PO1 4QT , you'll play an important role in supporting the Accommodation Reception within a busy Ministry of Defence environment. Working as part of a friendly and supportive reception team, you'll help ensure the service runs smoothly around the clock, providing a professional and welcoming first point of contact for Naval personnel, visitors and colleagues using the accommodation services. From welcoming arrivals and supporting accommodation check-ins and check-outs to answering enquiries, managing post and liaising with internal teams, you'll be at the heart of the day-to-day reception operation. You'll need to be organised, approachable and comfortable working independently, particularly during night and weekend shifts. This is a great opportunity for someone with strong customer service skills who enjoys working with people and wants a part-time role with a regular fixed rota. Previous reception experience would be beneficial, but it isn't essential - if you have the right attitude and customer-focused approach, full training will be provided. What you'll do: Provide a friendly, professional and welcoming reception service to Naval personnel, visitors and colleagues. Meet and greet people arriving at reception and respond to general enquiries. Support accommodation arrivals and departures, including completing relevant paperwork and carrying out check-ins and check-outs. Answer incoming telephone calls and provide accurate information and assistance. Manage incoming and outgoing post as required. Liaise with the accommodation booking team, Navy accommodation teams and other internal and external customers. Maintain excellent customer and client relationships and communicate effectively with the wider team. Handle personal and sensitive information with discretion and strict confidentiality, following data protection and security requirements. Maintain a clean, tidy and professional reception environment. Follow all relevant Sodexo procedures, site requirements and health and safety standards. Support the wider reception operation, including additional overtime to cover annual leave or sickness where required. What You Bring: A friendly, approachable and customer-focused manner. Good verbal and written communication skills. Strong organisation and time management skills. Confidence dealing with a variety of people and responding to enquiries professionally. Good working knowledge of Microsoft applications, including Outlook. The ability to work independently and use your initiative when required. Reliability and flexibility to work as part of a rota covering days, nights and weekends. The ability to handle confidential information appropriately. Previous experience within reception, hospitality, customer service or another customer-facing environment would be beneficial, but isn't essential. Previous experience of shift work would be advantageous. A willingness to learn - full training will be provided on the internal and MOD accommodation systems used within the role. You'll be joining a supportive team in a unique working environment, with the opportunity to work alongside military personnel while developing your customer service and reception experience. What we offer: Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer: Mental health & wellbeing support Employee Assistance Programme for personal, legal, and financial advice 24/7 virtual GP & lifestyle rewards Discounts for you & family Financial tools & retirement plan Cycle to Work & Paid volunteering day Ready to be part of something greater? Apply today! Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications