At a Glance
- Tasks: Lead a team to deliver top-notch hospitality services in a healthcare setting.
- Company: Join a supportive and inclusive employer focused on wellbeing.
- Benefits: Enjoy mental health resources, discounts, and full training.
- Other info: Opportunities for learning, development, and community involvement await you.
- Why this job: Make a real difference in patients' lives while developing your leadership skills.
- Qualifications: Previous hospitality experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 € per year.
Role Overview
Reporting to the Business Manager, you will oversee the day‑to‑day front‑of‑house catering operation, leading a team of Ward Hosts to deliver an efficient, high‑quality service to patients, visitors, and staff. You will be a visible presence across the hospital, ensuring smooth service delivery, maintaining standards, and supporting both ward and kitchen teams to deliver an outstanding hospitality experience.
Key Responsibilities
- Lead and supervise the ward hospitality team, ensuring excellent service delivery
- Oversee the smooth day‑to‑day running of front‑of‑house operations
- Be visible across wards, supporting patients and staff and resolving any service issues
- Ensure all company policies, procedures, and quality standards are consistently met
- Work closely with kitchen teams to ensure timely service and minimise waste
- Manage staff rotas, including planning cover for holidays and sickness
- Maintain stock control and ensure correct rotation procedures are followed
- Ensure all food meets required standards of quality and presentation
- Complete and maintain all required documentation and audit records
- Train, support, and develop team members
- Lead or attend team and client meetings as required
- Support ward service delivery where needed
- Report maintenance or operational issues promptly to management
- Carry out all reasonable requests in line with business needs
What You'll Bring
Essential:
- Previous experience in a hospitality or supervisory role
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- A customer‑focused mindset with a passion for service excellence
- Knowledge of food safety, hygiene, and service standards
- Ability to work in a fast‑paced healthcare environment
Desirable:
- Experience working within healthcare or hospital environments
- Food Hygiene certification
- Experience with rota planning and stock control
What We Offer
- Mental health and wellbeing resources
- Employee Assistance Programme (including financial and legal support)
- Free 24/7 virtual GP and wellbeing app
- Discounts on major high‑street brands
- Financial wellbeing tools and salary finance options
- Pension scheme and life insurance
- Full training, uniform, and PPE provided
- Learning and development opportunities
- Cycle to Work scheme and volunteering opportunities
- A supportive and inclusive team environment
We are an inclusive employer and welcome applications from people from diverse backgrounds and identities.
Hospitality Supervisor in Guildford employer: Sodexo
As a Hospitality Supervisor at our healthcare facility, you will thrive in a supportive and inclusive environment that prioritises employee wellbeing and professional growth. With access to mental health resources, comprehensive training, and opportunities for development, you will play a vital role in delivering exceptional service while enjoying benefits like a pension scheme and discounts on high-street brands. Join us in making a meaningful impact on the lives of patients and staff alike in a dynamic and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Supervisor in Guildford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in hospitality and leadership.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've led teams and resolved service issues in the past. This will demonstrate your ability to manage a team effectively and maintain high standards.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team you'll be working with. This shows your enthusiasm and helps you gauge if the job is the right fit for you.
We think you need these skills to ace Hospitality Supervisor in Guildford
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific examples of how you've delivered excellent service in the past and why you’re excited about this role at StudySmarter.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight your relevant experience. Use keywords from the job description, like 'supervisory role' and 'customer-focused mindset', to show we’re on the same page.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Hospitality Supervisor position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sodexo
✨Know Your Hospitality Basics
Brush up on your knowledge of food safety, hygiene, and service standards. Being able to discuss these topics confidently will show that you understand the importance of maintaining high-quality service in a healthcare environment.
✨Showcase Your Leadership Skills
Prepare examples from your previous roles where you've successfully led a team or resolved conflicts. Highlighting your leadership style and how you motivate others will resonate well with the interviewers looking for a strong Hospitality Supervisor.
✨Be Patient-Centric
Demonstrate your customer-focused mindset by sharing experiences where you went above and beyond for patients or customers. This will illustrate your passion for service excellence, which is crucial in a hospital setting.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, challenges faced in the role, or how success is measured. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.
