At a Glance
- Tasks: Deliver top-notch customer service and assist with food prep in a vibrant airport lounge.
- Company: Join a dynamic team at Glasgow Airport, where every day is an adventure.
- Benefits: Flexible shifts, great team atmosphere, and the chance to meet diverse travellers.
- Other info: Early shifts require reliable transport; enjoy a unique workplace at the airport.
- Why this job: Perfect for those who love hospitality and want to work in a fast-paced environment.
- Qualifications: Customer service experience and a passion for food are essential.
The predicted salary is between 20000 - 25000 £ per year.
Location: Glasgow Airport, Paisley Scotland. Must be able to commute to the airport for early shifts and have a mandatory vetting. Must provide 5 years UK working history and 5 years address. Own transport advantageous due to early starts.
Main Responsibilities:
- Provide excellent customer service from the preparation, presentation and service of food and beverages to the lounge customers' satisfaction.
- Set the bars, ensure the condiments, glasses, cups etc are neatly arranged.
- Load service counters as and when directed and ensure sufficient supplies throughout the service period.
- Ensure that the lounge seating area is clean, sofa chairs and tables are arranged as per the lounge plan.
- Assist the chef with some food preparations, for example, fruit plates, cheese boards etc.
- Provide an efficient and friendly service to lounge customers, ensuring that all their needs are met.
The Ideal Candidate:
- Front of house and customer facing experience.
- An element of food experience.
- Highly motivated.
- Able to work on own initiative within a team environment.
Airport Lounge Host in Glasgow employer: Sodexo
As an Airport Lounge Host at Glasgow Airport, you will be part of a dynamic team dedicated to providing exceptional customer service in a vibrant environment. Our company values employee growth and offers comprehensive training opportunities, ensuring that you can develop your skills while enjoying the unique advantage of working in a bustling airport setting. With a strong emphasis on teamwork and a supportive work culture, we strive to create a rewarding experience for all our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Airport Lounge Host in Glasgow
✨Tip Number 1
Get to know the airport lounge vibe! Spend some time in lounges if you can, chat with staff, and soak up the atmosphere. This will help you understand what excellent customer service looks like in that setting.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to nail down how you'd handle different customer scenarios. Being friendly and efficient is key, so show us you can shine in front of customers.
✨Tip Number 3
Be ready for those early shifts! If you don’t have your own transport, plan your commute ahead of time. Show us you’re committed by being punctual and reliable right from the start.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure to highlight your front-of-house experience and any food prep skills you have. We want to see how you can contribute to our team!
We think you need these skills to ace Airport Lounge Host in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience you have in customer-facing roles. We want to see how you've gone above and beyond to make customers happy, so share those stories!
Be Clear About Your Availability:Since this role involves early shifts, let us know your commuting plans and how you’ll manage those early starts. If you have your own transport, definitely mention that – it’s a big plus for us!
Detail Your Work History:We need a solid 5 years of your UK working history, so be thorough! List your previous jobs, focusing on roles that relate to hospitality or customer service to show us you're the right fit.
Keep It Neat and Professional:Your application should be tidy and easy to read. Use clear headings and bullet points where necessary. Remember, first impressions count, and we want to see your attention to detail!
How to prepare for a job interview at Sodexo
✨Know Your Customer Service Basics
As an Airport Lounge Host, you'll be the face of the lounge. Brush up on your customer service skills and think of examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of excellent service.
✨Familiarise Yourself with Food and Beverage Service
Since you'll be involved in food preparation and service, it’s a good idea to know the basics of food hygiene and presentation. Be ready to discuss any relevant experience you have, whether it's setting up a bar or preparing simple dishes like fruit plates.
✨Plan Your Commute
Given the early shifts at Glasgow Airport, make sure you have a solid plan for getting there on time. If you have your own transport, mention this during the interview as it shows you're proactive and prepared for the role.
✨Show Your Team Spirit
This role requires working both independently and as part of a team. Think of examples where you've successfully collaborated with others or taken the initiative in a team setting. Highlighting your ability to work well with colleagues will make you stand out.
