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- Tasks: Welcome visitors and ensure a safe, professional environment at Merville Barracks.
- Company: Join Sodexo, a company that values your contributions and well-being.
- Benefits: Competitive pay, mental health support, discounts, and flexible working options.
- Other info: Enjoy a supportive team culture with opportunities for personal growth.
- Why this job: Make a real impact while developing your skills in a dynamic security role.
- Qualifications: SIA licence required; customer service experience and strong communication skills preferred.
The predicted salary is between 27000 - 28000 £ per year.
40 hours per week, 3.5 days out of 7 per week with various shift patterns, Monday - Sunday Rolling rota, 12 hour shifts 06:30 to 18:30 & 18:30 to 06:30. From £12.97 per hour. Access to Sodexo reward hub and discounts. SIA licence required to be considered for this role.
Join Sodexo as a Front Desk Security at Merville Barracks Colchester, CO2 7UT, where you will play a crucial role in creating a safe, professional, and welcoming environment for all staff, visitors and military personnel.
What you’ll do:
- Welcome, engage with and support all visitors, checking entry documentation and ensuring compliance with MoD entry criteria.
- Provide first-class customer service and maintain a professional, well-kept reception area that creates a positive first impression.
- Operate reception systems, process site passes, and maintain accurate manual and digital records in line with service standards.
- Monitor access control systems, respond to incidents in line with procedures, and follow correct reporting processes at all times.
- Manage incoming queries, relay messages, and provide clear guidance to visitors, contractors, staff and stakeholders.
- Ensure compliance with GDPR, Sodexo policies, client site rules, and relevant legislation.
- Maintain the highest standards of personal presentation and wear the provided uniform at all times.
- Support additional administrative or office tasks as required.
What you bring:
- Ability to interact with employees, contractors, consultants, visitors, and management as well as local police and fire authorities.
- Standard SIA licence.
- Ability to provide a continuous 5-year UK employment and residency history.
- Previous experience in a customer-facing role.
- Strong communication skills, both written and verbal.
- Excellent attention to detail and ability to follow set standards.
- Good IT skills and confidence using digital systems.
- Ability to work independently and within a team.
- Resilience when dealing with conflict, aligned with SIA-based training.
- Working knowledge of GDPR.
- Flexible, proactive and professional approach.
Desirable:
- Experience within a military or security environment.
- Security Clearance (SC).
- Full UK Driving Licence.
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you, for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
Mental health & wellbeing support, Employee Assistance Programme for personal, legal, and financial advice, 24/7 virtual GP & lifestyle rewards, Discounts for you & family, Financial tools & retirement plan, Cycle to Work & Paid volunteering day.
Front Desk Security employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Security
✨Tip Number 1
Make sure you know the ins and outs of the Front Desk Security role. Familiarise yourself with the job description and think about how your skills match up. This will help you stand out when you get the chance to chat with the hiring team.
✨Tip Number 2
Networking is key! Reach out to current or former employees at Sodexo, especially those in security roles. They can give you insider tips on what it’s like working there and might even put in a good word for you.
✨Tip Number 3
When you get an interview, be ready to showcase your customer service skills. Think of examples from your past experiences where you’ve handled tricky situations or provided excellent service. This will show you’re the right fit for creating that welcoming environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Sodexo.
We think you need these skills to ace Front Desk Security
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and security roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Front Desk Security role. Share specific examples of how you've handled similar responsibilities in the past.
Show Off Your Communication Skills: Since this role involves interacting with various people, make sure your written application reflects strong communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Sodexo!
How to prepare for a job interview at Sodexo
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Front Desk Security role. Familiarise yourself with the job description, especially the key responsibilities like monitoring access control systems and providing first-class customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with visitors and staff, be prepared to discuss your previous customer-facing experiences. Think of specific examples where you provided excellent service or handled difficult situations. This will demonstrate your ability to engage positively with people, which is crucial for this job.
✨Demonstrate Attention to Detail
Attention to detail is vital in security roles. During the interview, highlight instances where your attention to detail made a difference, whether it was in maintaining accurate records or ensuring compliance with regulations. This will reassure the interviewer that you can uphold the high standards expected in this position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and resilience in conflict situations. Practice responses to potential scenarios you might face as a Front Desk Security officer, such as dealing with an uncooperative visitor or managing an emergency situation. This preparation will help you think on your feet during the interview.