At a Glance
- Tasks: Serve guests in a luxurious lounge, ensuring top-notch service and a delightful experience.
- Company: Join Sodexo Live!, a global leader in creating unforgettable experiences at prestigious venues.
- Benefits: Enjoy a competitive hourly rate, flexible hours, and numerous employee perks.
- Other info: Opportunity to work at iconic events like the Rugby World Cup and Paris 2024 Games.
- Why this job: Be part of a vibrant team that values your personality and passion for hospitality.
- Qualifications: Previous hospitality experience and excellent customer service skills are essential.
About the Role
First Class Lounge Host at Cathay Pacific Terminal 3 Heathrow Airport
We are experience makers and food fanatics. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we will give you all you need to thrive.
You must be able to provide 5 years working history and 5 years address. Sodexo reserve the right to close this advert early if we are in receipt of a high number of applications.
Package Description
- £13.10 hourly rate
- 37.5 hours contract
- 4 on and 2 off pattern (2 early and 2 late)
- Many employee benefits, rewards and recognition.
Main Responsibilities
- To be able to present the menu to customers and be familiar with all dishes.
- To ensure that Service Standards and Procedures are always followed.
- To ensure all counters are set up to the agreed standard and specification.
- To ensure that a ready supply of all service items is always available, liaising with Chefs and back of house staff to ensure a smooth, efficient service to our customers.
- To ensure timely and accurate delivery of orders.
- To ensure the dining area is kept clean.
- To provide refills of water and other beverages.
- To be able to accommodate customers' needs and questions.
Additional Responsibilities
- To attend all location meetings as required.
- To show commitment to company values in all aspects of your role.
- To act as a positive ambassador for the business.
- To attend to any reasonable request made by the client or Sodexo Management.
- To co-operate with all team members and undertake duties in the kitchen/service areas as requested to ensure an efficient and effective service is always delivered.
- To follow objectives set by management and use the training given when necessary.
The Ideal Candidate
Essential
- Previous experience working in a hospitality role
- Excellent customer service
- The ability to prioritise and have an eye for detail
- Knowledge of food safety and COSHH (advantageous)
- Good communication skills - written and verbal
- The ability to demonstrate great teamwork
- The ability to follow instructions
Desirable
- Lounge experience
About The Company
Sodexo Live! We are Experience Makers. At Sodexo Live! build a career where every day is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we will give you all you need to thrive.
We belong to a team that feels like family, act with purpose and be inclusive, thrive in our career, while able to live in the moment creating exceptional memories.
After giving it all, you will return home knowing that you have played your part in creating a truly unforgettable moment.
Because at Sodexo Live! we are so much more. Be part of something greater.
Why choose Sodexo Live!
At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling.
Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and soon the Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles.
Other venues in the UK include Fulham FC, the ACC Liverpool, and Edinburgh's magnificent Signet Library.
Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That is why we are proud to focus on people's essential needs: we see them as key to improve the quality of life.
First Class Lounge Host in Hounslow employer: Sodexo
At Sodexo Live!, we pride ourselves on creating exceptional experiences for both our guests and team members. Located in the vibrant environment of Terminal 3 at Heathrow Airport, we offer a supportive work culture that values inclusivity and personal growth, alongside competitive benefits and recognition for your hard work. Join us to be part of a dynamic team where every day is an opportunity to make a meaningful impact and thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land First Class Lounge Host in Hounslow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sodexo. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sodexo
Don't be shy about reaching out to Sodexo directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace First Class Lounge Host in Hounslow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sodexo and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sodexo
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
