At a Glance
- Tasks: Be the go-to person for essential services at Colchester Hospital, handling calls and emails.
- Company: Join Sodexo, a global leader in improving Quality of Life services.
- Benefits: Enjoy competitive pay, mental health resources, and discounts on high street brands.
- Other info: Flexible working hours and opportunities for learning and development await you.
- Why this job: Make a real difference in a busy healthcare environment while developing your skills.
- Qualifications: Customer service experience and a team player attitude are essential.
The predicted salary is between 25000 - 27000 € per year.
Join our dynamic team at Colchester Hospital and become the first point of contact for a wide range of essential services across the hospital. In this customer focused Helpdesk role, you'll respond to calls and emails with professionalism and efficiency, coordinating services such as portering, transport, security, housekeeping, catering, and more. Your proactive approach will ensure seamless communication, timely task management, and excellent patient and staff support.
If you're organised, approachable, and committed to delivering outstanding service in a busy healthcare environment, this is an excellent opportunity to make a meaningful difference.
What you'll do:- Handle external and internal queries, providing complex or sensitive non-clinical information and passing messages promptly.
- Use initiative to resolve routine and some non-routine problems, escalating only complex issues to the appropriate person.
- Maintain accurate, up to date data in all relevant systems and contribute to the ongoing development of the Facilities Helpdesk.
- Follow departmental procedures, operate office equipment, and ensure the safe use of Helpdesk equipment and headsets during calls.
- Ensure compliance with equality, diversity, health and safety policies, and promote a safe, inclusive, and respectful working environment.
- Contribute to continuous improvement by participating in training, developing new practices, and incorporating new technology.
- Support environmental sustainability efforts by reducing carbon footprint through proactive actions and resource management.
- Experience of working in a customer focused environment.
- The ability to work as a part of a team and to collaborate and build relationships with peers and client representatives.
- Must be a team player, who will assist and support colleagues.
- Must be able to use initiative, be efficient and organised with a strategic approach to problem solving.
- Must live within an acceptable travelling time of the hospital and be able to work shifts, must have the ability to work additional hours.
- Ability to prioritise and meet deadlines.
- NVQ in Customer Service.
- Previous work in an NHS/Healthcare environment or understanding Customer Services within a hospital environment.
- Mental health and wellbeing resources.
- Employee Assistance Programme (including financial/legal advice and personal support).
- Free health and wellbeing app with 24/7 virtual GP access.
- Discounts on high street brands for you and your family.
- Salary finance tools and financial wellbeing resources.
- Retirement savings plan and life insurance.
- Full training and protective uniform provided.
- Opportunities to gain experience through learning and development.
- Cycle to Work scheme and volunteering opportunities.
- Flexible working and a dynamic team environment.
- Competitive pay.
Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo. We may close this advert early if we receive a high number of applications - so don't wait!
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We are committed to being an inclusive employer and welcome applications from people with a diverse variety of experiences, backgrounds, and identities.
Helpdesk Operative in Essex employer: Sodexo
Join Sodexo at Colchester Hospital, where you'll be part of a dynamic team dedicated to enhancing the quality of life for patients and staff alike. With a strong focus on employee wellbeing, we offer comprehensive benefits including mental health resources, flexible working arrangements, and opportunities for professional development, all within a supportive and inclusive work culture. Here, your contributions truly matter, making it an excellent place for those seeking meaningful and rewarding employment in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Operative in Essex
✨Tip Number 1
Get to know the company! Research Colchester Hospital and Sodexo's values. When you understand their mission, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills. As a Helpdesk Operative, you'll be the first point of contact. Role-play with a friend or family member to get comfortable handling queries and providing information.
✨Tip Number 3
Be proactive! Think of examples from your past experiences where you've solved problems or improved processes. This will help you stand out during interviews and show you're ready to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Sodexo.
We think you need these skills to ace Helpdesk Operative in Essex
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Helpdesk Operative. Make sure you understand the key responsibilities and requirements so you can tailor your application accordingly.
Show Off Your Customer Service Skills:Since this role is all about being customer-focused, highlight any experience you have in similar environments. Share specific examples of how you've handled queries or resolved issues to demonstrate your proactive approach and problem-solving skills.
Be Organised and Clear:When writing your application, keep it organised and to the point. Use clear language and structure your thoughts logically. This will not only make it easier for us to read but also show that you can communicate effectively, which is crucial for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Sodexo
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Operative role. Familiarise yourself with the key responsibilities like handling queries and coordinating services. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer focus, be ready to share specific examples from your past experiences where you've excelled in customer service. Highlight how you resolved issues or improved a situation for a client, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle certain situations, especially in a busy healthcare environment. Think of scenarios where you had to use your initiative or work as part of a team. Practising these responses will help you feel more confident during the interview.
✨Emphasise Teamwork and Communication
The job requires collaboration with various departments, so be prepared to discuss how you work within a team. Share examples of how you've built relationships with colleagues and communicated effectively to ensure smooth operations, which is crucial in a hospital setting.
