At a Glance
- Tasks: Lead daily operations and ensure top-notch service delivery at Denison Barracks.
- Company: Join Sodexo, a leader in fostering community well-being and efficiency.
- Benefits: Enjoy competitive salary, 24/7 virtual GP, and lifestyle rewards.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing guest experiences and team culture.
- Qualifications: Management experience in facilities services and strong leadership skills required.
The predicted salary is between 30000 - 32000 £ per year.
Monday to Friday with occasional weekend cover 10:00am-6:00pm £30,000-32,000 per annum Sodexo rewards and benefits.
Job Introduction
Sodexo believes that government agencies should foster an environment of respect, operating with efficiency and effectiveness to promote productivity. We prioritise employee well-being and play a vital role in fostering stronger communities. We are now seeking a Service Delivery Manager to join our team at Denison Barracks RG18 9TP.
What you’ll do:
- Lead the delivery of daily operations across all designated guest service areas in alignment with the Site Information Pack, CRL plan, and operational manual.
- Collaborate with unit managers and support teams to ensure seamless coordination of service activities across main and affiliated sites.
- Build and maintain strong relationships with clients, guests, and internal stakeholders to ensure high levels of satisfaction and service performance.
- Oversee staff scheduling, resource allocation, and performance management, including training, coaching, and conducting team briefs and safety walks.
- Monitor compliance with Sodexo policies, Health & Safety legislation, food safety standards, and contractual service level agreements (SLAs).
- Support and guide front‑line teams to foster a multi‑skilled workforce and cultivate a positive team culture.
- Contribute to continuous improvement efforts, cost control, and the growth of services in line with commercial and client expectations.
What you bring:
- Proven experience in a management role within the soft facilities management (FM) service industry.
- Strong leadership and interpersonal skills with the ability to manage, train, and support front‑line colleagues.
- Sound knowledge of health & safety and food safety regulations (IOSH Managing Safely and CIEH Level 3 desirable).
- Effective problem‑solving and analytical thinking with a focus on compliance, detail, and innovation.
- Excellent communication skills – both written and verbal – to engage and influence stakeholders at all levels.
- Competence in financial management, including budgeting, cost control, and operational reporting.
- Familiarity with systems such as Kronos and UDC Payroll is advantageous.
What we offer:
- Employee Assistance Programme for personal, legal, and financial advice.
- 24/7 virtual GP & lifestyle rewards.
- Discounts for you & family.
- Financial tools & retirement plan.
Ready to be part of something greater? Apply today!
Service Delivery Manager in England employer: Sodexo
Sodexo is an exceptional employer that prioritises employee well-being and fosters a collaborative work culture at Denison Barracks. With a focus on personal and professional growth, we offer comprehensive benefits including an Employee Assistance Programme, 24/7 virtual GP access, and financial planning tools, ensuring our team members feel valued and supported in their roles. Join us to make a meaningful impact while enjoying a rewarding career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Understand how Sodexo operates and what they stand for. We want you to show them that you’re not just a fit for the role, but also for their culture!
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. This will help you articulate your experience in management and your knowledge of health & safety regulations confidently. We believe in you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team at Sodexo. Let’s get you that job!
We think you need these skills to ace Service Delivery Manager in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your management experience in soft facilities management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at Sodexo. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your leadership and problem-solving skills. Use numbers and examples to illustrate how you've made a positive impact in previous roles. We appreciate a results-driven mindset!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application goes straight to us. Plus, you’ll get to explore more about what we do at Sodexo!
How to prepare for a job interview at Sodexo
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Service Delivery Manager. Brush up on your knowledge of health & safety regulations and food safety standards, as these are crucial for the role. Being able to discuss how you've applied these in past positions will show you're the right fit.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and interpersonal skills. Think about times when you’ve successfully managed a team or resolved conflicts. This will demonstrate your ability to lead and support front-line colleagues effectively.
✨Understand the Company Culture
Research Sodexo’s values and mission. Be ready to discuss how you can contribute to fostering a positive team culture and enhancing employee well-being. Showing that you align with their ethos will make you stand out.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about their approach to continuous improvement and how they measure service performance. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
