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- Tasks: Plan and schedule maintenance work while collaborating across departments.
- Company: Join Sodexo, a global leader in improving quality of life.
- Benefits: Competitive salary, 20+ benefits, gym discounts, and 24/7 support.
- Why this job: Make a real impact by ensuring efficient service delivery and building strong relationships.
- Qualifications: Strong communication skills, MS Office proficiency, and experience with maintenance scheduling.
- Other info: Inclusive workplace committed to diversity and equal opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Do you have strong customer service, administration, organisational & people skills and looking to thrive within a new challenge? In this role you can use your skills to work collaboratively, between departments, successfully planning and scheduling. This position will see you planning and scheduling for Planned Preventative Maintenance (PPM) and Reactive Maintenance (RM) for Technical Maintenance and Planned and Reactive work for Soft Services. Working with Accounts and Vendors, you'll facilitate the efficient delivery and co-ordination of each work order from the point that it's generated to closure, ensuring the correct processes are used to support and add value to the service.
Main Responsibilities
- Proactively manage all types of work order from generation to closure.
- Build and Develop strong relationships with key stakeholders.
- Adhere to the agreed processes for work order management, managing Quotations, raising Purchase Orders and Health and Safety etc.
- Ask the right questions for each call, to log the correct information, correctly to each targeted query.
- Use the various FM and Finance systems deployed to support work delivery and reporting.
- Ensure all work order information is accurately recorded in the required system for work completed by Site Delivery Teams and Third Party Suppliers, escalating any non-compliance which represents a risk to the appropriate people.
- Monitor performance of contractual KPIs and SLAs, highlighting any risk of failure throughout the month to the Account Team.
- Take a proactive approach using the business processes in place to manage work orders through to closure, managing risk, adding value to key stakeholders, and taking responsibility.
- Respond in a timely manner and in line with stakeholder expectations/agreements to questions and requests.
The Ideal Candidate
- Excellent communication skills - written and verbal.
- Have intermediate computer skills in MS Office - e.g. Word, Excel.
- Have prior knowledge and skills in utilizing CMMS applications - especially work planning and scheduling functionalities.
- Have a good understanding of reactive and planned maintenance works, to enable planning of works within SLAs (Service Level Agreements) / KPIs (Key Performance Indicators).
- Competent in relationship building and influencing capabilities.
- Exceptional attention to detail with the ability to prioritize and execute a diverse workload in a high-pressure environment.
- Have the ability to deliver exceptional customer service (internal and external).
- Have previous experience in working with Third Party Vendors would also be advantageous.
Package Description
A competitive salary is on offer to reflect experience. Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.
Ready to be part of something greater? Apply today!
About The Company
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we're on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds. We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Digital Intelligence Hub Scheduler & Planner in Eccles employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Intelligence Hub Scheduler & Planner in Eccles
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a role like the Digital Intelligence Hub Scheduler & Planner. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and administration. Think about how your skills in planning and scheduling can shine through, and don’t forget to showcase your ability to build strong relationships with stakeholders!
✨Tip Number 3
When you get that interview, be sure to ask insightful questions about the company’s processes and how they manage work orders. This shows you’re genuinely interested and have done your homework, plus it gives you a chance to highlight your knowledge of SLAs and KPIs.
✨Tip Number 4
Don’t just apply anywhere; head over to our website and submit your application directly! We love seeing candidates who are proactive and take the time to connect with us through our platform. It’s a great way to stand out from the crowd!
We think you need these skills to ace Digital Intelligence Hub Scheduler & Planner in Eccles
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your customer service, administration, and organisational skills in your application. We want to see how you can thrive in a collaborative environment, so don’t hold back on sharing relevant experiences!
Tailor Your Application: Take a moment to tailor your application to the job description. Use keywords from the posting, especially around planning and scheduling, to show us you understand what we’re looking for. It’ll make your application stand out!
Be Detail-Oriented: Attention to detail is key in this role! Ensure your application is free from typos and clearly structured. We appreciate candidates who take the time to present their information neatly and accurately.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Sodexo
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of planned and reactive maintenance. Brush up on your knowledge of SLAs and KPIs, as well as how to use CMMS applications. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Build Relationships
Since this role involves working with various stakeholders, think about how you can demonstrate your relationship-building skills. Prepare examples of how you've successfully collaborated with others in the past, especially in high-pressure situations. This will highlight your ability to work well with different teams.
✨Ask Smart Questions
During the interview, don’t hesitate to ask questions that show your understanding of the role. Inquire about the specific challenges they face in scheduling and planning, or how they measure success in their work order management. This shows you're engaged and genuinely interested in contributing to their success.
✨Showcase Your Attention to Detail
Given the importance of accuracy in this role, be ready to discuss how you ensure attention to detail in your work. Share specific examples where your meticulousness has led to successful outcomes, whether it’s managing work orders or ensuring compliance with health and safety regulations.
