At a Glance
- Tasks: Lead the Food & Beverage operation at Scotland’s design museum, ensuring exceptional guest experiences.
- Company: Join Sodexo, a global leader in improving Quality of Life services.
- Benefits: Enjoy competitive salary, mental health support, and flexible work environment.
- Other info: Opportunities for growth, learning, and community engagement await you.
- Why this job: Shape memorable experiences in a vibrant, design-led setting while leading a passionate team.
- Qualifications: Proven experience in senior hospitality roles and strong leadership skills required.
The predicted salary is between 45000 - 45000 € per year.
Location: V&A Dundee, 1 Riverside Esplanade, Dundee DD1 4EZ
Salary: up to 45,000 depending on experience plus 10% performance bonus
Work hours/pattern: 40 hours pw 5/7 may include some weekends. We welcome applications from candidates based in or within easy reach of Central Scotland, with the flexibility to travel to Dundee regularly.
Job Introduction
V&A Dundee, in partnership with Heritage Portfolio, is excited to be recruiting a General Manager to lead the Food & Beverage operation at Scotland’s design museum. From the light-filled Tatha Restaurant overlooking the River Tay to inspiring conference and event spaces, this is a role that combines creativity, leadership, and a passion for exceptional hospitality.
As the senior figure on-site for F&B, you’ll set the tone for excellence — inspiring your team to deliver memorable experiences that complement the museum’s world-class exhibitions and cultural programme. You’ll balance hands-on leadership with strategic vision, driving commercial success while maintaining the warmth, quality, and attention to detail that Heritage Portfolio is known for.
If you’re an experienced hospitality professional who thrives in vibrant, design-led environments and loves the idea of shaping a guest experience that’s as inspiring as its surroundings, this is a rare opportunity to lead something truly special.
What You'll Do:
- Oversee all operational functions including Food & Beverage, Events and Health & Safety.
- Ensure the venue is consistently presented to the highest standards for all events.
- Champion continuous improvement in service delivery, quality assurance, and guest experience.
- Lead, inspire, and develop a high-performing on-site team, fostering a culture of accountability, collaboration, and excellence.
- Oversee recruitment, training, and succession planning to build capability and resilience.
- Promote employee engagement and wellbeing through inclusive leadership and recognition.
- Act as the primary liaison with V&A stakeholders, clients, and suppliers.
What You Bring:
Essential:
- Proven experience in senior hospitality or venue management roles.
- Strong commercial acumen with full P&L responsibility.
- Exceptional leadership and people management skills.
- Excellent stakeholder engagement and communication abilities.
- Demonstrated ability to drive innovation and continuous improvement.
Desirable:
- Experience in cultural or visitor attraction environments.
- Understanding of event design, costing, and operational logistics.
- Track record of delivering growth through strategic partnerships.
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan.
- A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo.
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment.
- Competitive compensation.
- Full training and full protective uniform supplied.
Ready to be part of something greater? Apply today!
Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
About Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
General Manager in Dundee employer: Sodexo
Sodexo is an exceptional employer that prioritises employee wellbeing and growth, offering a vibrant work culture at the stunning V&A Dundee. With a commitment to inclusivity and a range of benefits including mental health support, flexible working, and opportunities for professional development, you will thrive in a dynamic environment that values your contributions and fosters a sense of community. Join us to lead a passionate team in delivering memorable experiences while enjoying competitive compensation and a supportive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Dundee
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with venues or cultural attractions. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! Attend industry events or local meet-ups related to hospitality and venue management. This is your chance to showcase your passion and expertise while making valuable connections that could help you land that General Manager role.
✨Tip Number 3
Be proactive! If you see a venue or restaurant you admire, don’t hesitate to reach out directly. Express your interest in potential opportunities and share how you can contribute to their success. You never know what might come from a simple email!
✨Tip Number 4
Apply through our website! We’ve got a range of exciting roles waiting for you, and applying directly gives you a better chance to stand out. Plus, it shows you’re genuinely interested in being part of our team at Sodexo.
We think you need these skills to ace General Manager in Dundee
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your enthusiasm and how you’ve created memorable guest experiences in the past.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in senior hospitality management and any achievements that align with the responsibilities mentioned in the job description.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, making it easy for us to see why you’re a great fit for the General Manager position at V&A Dundee.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Sodexo
✨Know Your Venue
Before the interview, take some time to research V&A Dundee and its unique offerings. Familiarise yourself with their Food & Beverage operations and any recent events or exhibitions. This will not only show your genuine interest but also help you tailor your answers to align with their vision.
✨Showcase Your Leadership Style
As a General Manager, your leadership skills are crucial. Prepare examples of how you've inspired teams in the past, particularly in high-pressure environments. Discuss your approach to fostering a culture of accountability and collaboration, as this aligns perfectly with what they’re looking for.
✨Demonstrate Commercial Acumen
Be ready to discuss your experience with P&L responsibility and how you've driven commercial success in previous roles. Think of specific strategies you've implemented that led to growth, and be prepared to share these insights during the interview.
✨Engage with Stakeholders
Highlight your experience in stakeholder engagement. Prepare to talk about how you've successfully liaised with clients, suppliers, and other partners. This is key for the role, so think of examples where your communication skills made a significant impact.
